Shareese Ward
Gary,IN
Summary
Dynamic manager with a proven track record at Calumet Township Trustees, excelling in team leadership and customer service. Enhanced operational efficiency by cross-training staff and resolving disputes swiftly, resulting in improved satisfaction. Skilled in time management and decision-making, ensuring a professional environment while maintaining confidentiality and accuracy in all tasks.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Manager
Calumet Township Trustees
01.2015 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Deputy Clerk
Lake County Government Center
04.2012 - 01.2015
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Education
High School Diploma - Business
Horace Mann High School
Gary, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Calumet Township Trustees
01.2015 - 09.2024
Deputy Clerk
Lake County Government Center
04.2012 - 01.2015
High School Diploma - Business
Horace Mann High School