Shareily Alvarado
Orlando,FL
Summary
Experienced professional with 10+ years in customer service, sales, account management, and client support. Demonstrated ability to resolve complex issues, communicate effectively, and build strong working relationships. Known for reliability, adaptability, and consistently contributing to team and organizational goals.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Mobile | Account Expert
T-Mobile
Orlando, FL
12.2023 - Current
- Achieve monthly sales quota through consultative selling, upselling, and cross-selling strategies.
- Increase customer retention by resolving billing, technical, and account issues while maintaining high satisfaction scores.
- Grow account value and maintain 95%+ accuracy in CRM systems by recommending tailored plans, devices, and services.
Call Transfer Representative
Wyndham Destinations
Orlando, FL
03.2020 - 09.2023
- Consistently met performance quotas, including call quality, productivity, and transfer metrics.
- Handled 25+ daily calls, improving successful transfer rates through objection handling and rapport building.
- Maintained 95%+ call quality scores while accurately tracking customer data in CRM systems.
Receptionist
Sterling Silver Scape and Sod
Kissimmee, Florida
01.2018 - 02.2020
- Improved scheduling efficiency, reducing appointment gaps and delays.
- Ensured 100% accuracy in proposals and invoices, directly supporting revenue operations.
- Coordinated client and team communication, increasing project turnaround time and enhancing customer satisfaction.
Education
Professional And Technical High School
Kissimmee, FLValencia College
Kissimmee, FLFlorida 2-15 Life, Health & Variable Annuity License (2017) -
WFG
Skills
- Sales & Revenue Growth Account Management Customer Retention CRM Systems KPI Achievement Upselling & Cross-Selling Conflict Resolution Bilingual (English/Spanish) Customer Engagement Time Management
Timeline
Mobile | Account Expert
T-Mobile
12.2023 - Current
Call Transfer Representative
Wyndham Destinations
03.2020 - 09.2023
Receptionist
Sterling Silver Scape and Sod
01.2018 - 02.2020
Florida 2-15 Life, Health & Variable Annuity License (2017) -
WFG
Professional And Technical High School
Valencia College