Sharell Wilkerson
Oakland,CA
Summary
Results-driven Security Officer with extensive experience at AX9, adept in incident reporting and emergency response. Proven ability to enhance safety through effective access control and conflict resolution, significantly reducing security incidents. Recognized for superior customer service and strong relationship management skills, ensuring a secure and welcoming environment for all.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Security Officer
AX9
06.2023 - 04.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to incidents, maintaining clear communication with emergency services.
- Documented daily activities and incidents in detailed reports for management review.
- Implemented access control measures to regulate entry into restricted areas effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Security Bouncer
Mitchell Group Private Security Firm
01.2020 - 04.2023
- Monitored venue access and maintained crowd control to ensure safety protocols.
- Responded swiftly to altercations, de-escalating conflicts effectively.
- Conducted regular security patrols, identifying potential threats proactively.
- Collaborated with law enforcement during incidents and emergencies for optimal response.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
Education
High School Diploma -
John Muir Charter School
San Francisco, CA10.2015
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Physical fitness
Surveillance
Emergency response
Access control
Patrol operations
Complex Problem-solving
Relationship building and management
Security screenings
Conflict resolution techniques
Conflict de-escalation
Visitor tracking
Threat assessment
Access control management
Electronic surveillance
Document management
Threat management
Staff management
Stationary surveillance
Security equipment operation
Certification
CPR/AED
OSHA Safety Training
Timeline
Security Officer
AX9
06.2023 - 04.2026
Security Bouncer
Mitchell Group Private Security Firm
01.2020 - 04.2023
High School Diploma -
John Muir Charter School