Sharelle Hill
Dallas,TX
Summary
Trained in multiple areas of Patient/ Customer Service for more than fifteen years. Equipped with experience in handling multiple phone line services. Also, comfortable working in fast paced or casual environments. Always maintaining a level of professionalism while helping clients with simple to more complex needs. With a candor personality, I strive to represent my employer's values and integrity towards those that we help and serve.
Overview
23
23
years of professional experience
Work History
Captioning Agent
Cap-Tel Services
12.2019 - 06.2021
- 50-100 inbound calls
- Assisting the hard of hearing community with live telephone caption
- Staying updated on all key codes for proper pedal function during live call
- Taking care of inbound conference calls with multiple parties
Prayer Call Center Department
Daystar
01.2017 - 06.2019
- Multiple Inbound phone line assistance
- Taking pledge donations during fundraisers
- Praying with partners
- 75-100 calls per day
- Responsible for retention reports
- Assisting with demographics and customer service needs
- Updating accounts
Optometry Technician
Dr. Russell Crosier
06.2014 - 08.2015
- Patient Care Customer Service
- Pre-testing prior to seeing Optometrist
- Performed Retinal scan testing
- Assisting front Desk
- Creating recalls for patients appointments
- Performing visual acuity test
Patient Care Assistant
JCP&P Home Health Care
05.2011 - 04.2012
- Elderly Patient Care
- Monitor medicine intake
- Assisted with personal grooming
- Monitor Blood pressure
- Respond properly in an Emergency
Patient Care Representative
PrimaCare Medical Center
06.2009 - 10.2010
- Front Desk for urgent care
- Providing Medical Records
- Checking patients in and out
- Insurance verification
- Collecting copays
- Faxing prescriptions
- Account receivables
- Filing Medical Records
Receptionist
1st Eye Care
03.1998 - 05.2008
- Scheduling appointments/ Receptionist
- Training New Staff
- Posting insurance payments
- Multiple phone line duties
- Contact lens training
- Closing Office
- Scanning and Filing Records
Education
1997 Graduate Equivalent Diploma -
Bill J. Priest Institute
Dallas, TxSkills
- Patient Care
- Call Center
- Customer Service training
- Microsoft Word
- Microsoft excel
- Windows Programs
- Data Entry
- Multiple Phone line Skills
- Cash Handling Accuracy
- Multitasking
- Active Listener
- Team Builder
- Reliable
- Effective Communicator
- Prioritizing Skills
- Leadership Qualities
- Time Management Skills
- Strong Work Ethic
- Can Efficiently Learn Office Specific Software and Documentation Procedures
References
Danielle Thompson, Healthcare, (214) 682-9942, Lolita Potter, (214) 202-3997
Timeline
Captioning Agent
Cap-Tel Services
12.2019 - 06.2021
Prayer Call Center Department
Daystar
01.2017 - 06.2019
Optometry Technician
Dr. Russell Crosier
06.2014 - 08.2015
Patient Care Assistant
JCP&P Home Health Care
05.2011 - 04.2012
Patient Care Representative
PrimaCare Medical Center
06.2009 - 10.2010
Receptionist
1st Eye Care
03.1998 - 05.2008
1997 Graduate Equivalent Diploma -
Bill J. Priest Institute
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