Sharelle Lawson
Buffalo,NY
Summary
Result-oriented business executive with advanced leadership expertise in client services, retail management, and healthcare. Demonstrated capacity to manage people, streamline processes, and raise client satisfaction in hectic settings. I'm presently completing a Bachelor of Science in Business Administration at Southern New Hampshire University with a focus on Sports Management. Aspiring sports business professional looking to use my MBA from the esteemed Howard University to get into contract negotiations, athlete representation, and sports management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Catholic Health System
Buffalo, NY
10.2025 - Current
- Serve as a liaison between patients and healthcare providers to enhance patient satisfaction and experience
- Educate patients on care plans and resources to improve engagement and outcomes
- Resolve concerns through effective communication and problem-solving
- Support initiatives to improve patient-centered care delivery
Case Management Assistant
MedStar Union Memorial Hospital
Baltimore, MD
03.2025 - 08.2025
- Coordinate post-discharge care planning with providers and families
- Maintain HIPAA-compliant patient records
- Improve care transitions through cross-functional collaboration
Assistant Manager
The Cosmetics Company Store
Hanover, MD
10.2024 - 03.2025
- Lead daily operations and supervise team members
- Reduced labor costs by 10% through scheduling improvements
- Drive sales strategy and enhance customer experience
Nursing Assistant
Catholic Health System
Buffalo, NY
01.2015 - 08.2024
- Delivered patient care with 95% satisfaction rate
- Assisted with clinical procedures
- Trained new hires, improving onboarding efficiency
Freelance Makeup Artist & Licensed Esthetician
Buffalo, NY
01.2010 - 01.2024
- Operate an independent beauty business
- Build client relationships and manage branding
Community Engagement Specialist
Buffalo Wolverines YFL
Buffalo, NY
01.2015 - 01.2020
- Led outreach initiatives to increase youth participation
- Organized events and built community partnerships
Cheer Coach
Buffalo Wolverines YFL
Buffalo, NY
01.2007 - 01.2015
- Coached youth teams and developed training programs
- Mentored athletes in leadership and teamwork
Direct Care Specialist
People Inc.
Buffalo, NY
01.2012 - 01.2014
- Supported individuals with developmental disabilities
- Implemented care plans and collaborated with families
Education
Bachelor of Science - Business Administration (Sports Management)
Southern New Hampshire University
Manchester, NH08-2026
Associate Degree -
Niagara County Community College
Skills
- Leadership
- Operations
- Communication
- Patient Engagement
- Public Relations
- Problem Solving
Certification
- Introduction to Public Relations, Microsoft (Coursera), 08/01/25
- Defining Diversity, Equity & Inclusion, Rice University (Coursera), 09/01/25
- HIPAA
- CPR
- NYS Work Readiness Credential
Leadership Community Impact
- Community Engagement Specialist, Buffalo Wolverines YFL, 01/01/15, 12/31/20, Led outreach initiatives to increase youth participation, Organized events and built community partnerships
- Cheer Coach, Buffalo Wolverines YFL, 01/01/07, 12/31/15, Coached youth teams and developed training programs, Mentored athletes in leadership and teamwork
Timeline
Patient Engagement Specialist
Catholic Health System
10.2025 - Current
Case Management Assistant
MedStar Union Memorial Hospital
03.2025 - 08.2025
Assistant Manager
The Cosmetics Company Store
10.2024 - 03.2025
Nursing Assistant
Catholic Health System
01.2015 - 08.2024
Community Engagement Specialist
Buffalo Wolverines YFL
01.2015 - 01.2020
Direct Care Specialist
People Inc.
01.2012 - 01.2014
Freelance Makeup Artist & Licensed Esthetician
01.2010 - 01.2024
Cheer Coach
Buffalo Wolverines YFL
01.2007 - 01.2015
Bachelor of Science - Business Administration (Sports Management)
Southern New Hampshire University
Associate Degree -
Niagara County Community College