Sharen Gomez
Fort Pierce,Florida
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
UnitedHealthcare - Work From Home
08.2023 - 12.2023
- Educated clients on insurance policies and procedures
- Analyzed customer needs to provide customized insurance solutions
- Calculated premiums and established payment methods for sales
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Business Development Manager
Sutherlin Mitsubishi
12.2022 - 07.2023
- Reached out to potential customers via telephone, email and in-person inquiries
- Negotiated, prepared and signed contracts with clients
- Generated new business with marketing initiatives and strategic plans
- Applied consultative selling techniques to prospect senior management to close business
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Auto Sales Consultant
Sutherlin Mitsubishi
12.2021 - 11.2022
- Made car recommendations based on preferences and outlined benefits of each car option
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business
- Qualified and followed-up on potential new customer leads
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts, Answered telephone and email inquiries from potential customers
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Met customers on lot and in showroom to discuss available vehicles and options
- Completed registration paperwork and sales documentation
- Prepared purchased vehicles and completed final delivery checks
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Demonstrated car technology options and available amenities and upgrades for each model.
Customer Service Representative
Teleperformance
11.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
Cricket Wireless
05.2019 - 10.2020
- Increased sales by offering advice on purchases and promoting additional products
- Retained excellent client satisfaction ratings through outstanding service delivery
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Documented customer interactions using SalesForce to capture data in processing system
- Trained and mentored new sales representatives.
Medical Assistant
The Lynmoore, Lawnwood Assisted Living and Memory Care
12.2018 - 04.2019
- Obtained client medical history, medication information, symptoms and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Compiled necessary documents for surgical billing packages
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Business Administration A.A Business/Finances -
Indian River State College
Fort Pierce, Florida12.2022
High School Diploma Health Science -
Fort Pierce Central High School
Fort Pierce, Florida05.2019
Skills
- Digital Sales
- Sales and Management
- Negotiation
- Coachable
- Customer Service
- Caregiving
- Typing
- Salesforce
- Excel
- Verbal and Written Communication
- Product and Service Sales
- Presentation Delivery
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
- 0240 - Health License
- 0214 - Life Incl Variable Annuity License
- 2044 - (Property & Casualty) Personal Lines Agent License
Timeline
Medicare Sales Agent
UnitedHealthcare - Work From Home
08.2023 - 12.2023
Business Development Manager
Sutherlin Mitsubishi
12.2022 - 07.2023
Auto Sales Consultant
Sutherlin Mitsubishi
12.2021 - 11.2022
Customer Service Representative
Teleperformance
11.2020 - 11.2021
Sales Representative
Cricket Wireless
05.2019 - 10.2020
Medical Assistant
The Lynmoore, Lawnwood Assisted Living and Memory Care
12.2018 - 04.2019
Business Administration A.A Business/Finances -
Indian River State College
High School Diploma Health Science -
Fort Pierce Central High School