Wali Nayab
San Diego,CA
Summary
Results-driven sales management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled in sales, leadership, retail, luxury goods, conflict management, CRM, and business analytics. Always seeking ways to enhance revenue and boost customer satisfaction.
Overview
15
15
years of professional experience
Work History
Medicare Sales Agent
National Senior Benefit Advisors
San Diego, CA
02.2020 - Current
- Using knowledge of the Medicare product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
- Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with Medicare requirements and enrollment guidelines
- Meet the goals established for the position in the areas of: sales quota, attendance and other performance criteria
- Meet and maintain requirements for agent licensure, appointments, and annual product certification
Licensed Insurance Agent
Allstate Insurance
San Diego, CA
09.2018 - 05.2019
- Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans to individuals and businesses
- Interviewed prospective clients to obtain data about financial needs, resources and existing coverage
- Guided policyholders through the claims process to ensure customer satisfaction and comfort
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
Sales Manager
Gucci
Las Vegas, NV
04.2012 - 09.2018
- Monitored performance of 20+ team members by conducting a monthly touch base, coaching in the moment, and preparing individual sales strategies and techniques to boost productivity
- Integral part of unyielding management team that met or exceeded monthly sales goals by up to 50%, doubling the store's overall revenue in less than 3 years to over $30+ million annually
- Led full staff weekly store meetings to highlight successes and discuss sales strategy, performance goals and new products
- Elected as Clientele Manager; oversaw CRM program, client books, monitored client spend, and implemented strategies to increase retention
- Attended seasonal product training conferences to view the newest collections and cascaded this information down to sales teams in the Las Vegas Region
- Planned, prepared and successfully executed several in-store and off-site "Gucci Exclusive" events in partnership with Caesars Entertainment resulting in sales ranging from $300,000-$1,000,000 in a single weekend
- Provided detailed End-of-Week store performance summaries to District Manager highlighting successes and pinpointing opportunities
Sales Supervisor
Burberry
San Diego, CA
02.2010 - 05.2012
- Exceeded individual sales goal by an average of 20% in 2011 while providing quality customer service and creating customer loyalty
- Maintained efficient and accurate inventory control and timely flow of merchandise to selling floor to ensure impactful visual presentation
- Effectively coached team members to reach weekly and monthly sales goals helping contribute to average revenue increase of 16% every quarter in 2011
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA06.2003
Skills
- Business Analytics
- Budgeting
- Verbal and Written Communication
- Business Development
- Networking
- Client Relationship Management(CRM)
- Operations Management
- Digital Marketing
- Merchandising
- Public Speaking
- Conflict Resolution
- Mentoring and Coaching
Timeline
Medicare Sales Agent
National Senior Benefit Advisors
02.2020 - Current
Licensed Insurance Agent
Allstate Insurance
09.2018 - 05.2019
Sales Manager
Gucci
04.2012 - 09.2018
Sales Supervisor
Burberry
02.2010 - 05.2012
Bachelor of Science - Criminal Justice
San Diego State University
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