Summary
Overview
Work History
Education
Skills
Timeline
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Sharena Terrell

Sioux Falls,SD

Summary

Reliable and goal-orientated professional seeking a independent or team-based role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Yellow
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.

Driver

Lyft
08.2018 - Current
  • Established long-term customer relationships through prompt and courteous service.

Call Center Representative

NCB Management Services Inc.
06.2018 - 08.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Pse Mail Processing Clerk

Unites States Postal Service
08.2015 - 05.2018


  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Developed reputation as an efficient service provider with high levels of accuracy.

special education assistant teacher

Sioux Falls School District
08.2014 - 05.2015
  • Coordinated special education students and teacher assistant schedules with the master schedule.

site coordinator

KIds Inc.
09.2013 - 05.2014
  • Instructed up to 60 students individually and in groups.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Met regularly with parents and guardians to discuss children's progress.


direct support professional

Lifescape
04.2012 - 07.2013
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Education

Bachelor of Science - Sociology

South Dakota State University
Brookings, SD
2020

Associate of Arts - Child Development

Cerritos College
Norwalk, CA
2009

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Self-motivated
  • Data entry
  • Clerical support
  • Customer service
  • Order picking and processing
  • Inventory management
  • OSHA requirements knowledge
  • Safety-conscious
  • Excellent sense of direction

Timeline

Customer Service Representative

Yellow
02.2021 - Current

Driver

Lyft
08.2018 - Current

Call Center Representative

NCB Management Services Inc.
06.2018 - 08.2018

Pse Mail Processing Clerk

Unites States Postal Service
08.2015 - 05.2018

special education assistant teacher

Sioux Falls School District
08.2014 - 05.2015

site coordinator

KIds Inc.
09.2013 - 05.2014

direct support professional

Lifescape
04.2012 - 07.2013

Bachelor of Science - Sociology

South Dakota State University

Associate of Arts - Child Development

Cerritos College

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Sharena Terrell