Sharena Wallace
Ballwin,MO
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
14
14
years of professional experience
Work History
Senior Banker
Bank of America
Saint Louis, MO
07.2022 - Current
- As the first point of contact for financial center clients, I adeptly discover their personal banking needs, suggest relevant solutions, and seamlessly redirect them to specialists.
- Monitor market trends to identify potential areas for improvement in product offerings.
- Managed compliance with governmental regulations for financial institutions.
- Build strong relationships with clients, while consistently providing exceptional service.
ABA Paraprofessional
Special School District Of St. Louis County
Saint Louis, MO
10.2016 - 06.2021
- Supported students in accessing the general education curriculum with increasing independence.
- Encouraged positive behaviors through verbal praise and reinforcement strategies.
- Implemented behavioral interventions as directed by board certified behavior analysts.
Sales Manager
Ashley Furniture Homestore
Saint Louis, MO
08.2010 - 08.2015
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Bachelor of Arts - Human Services
Columbia College
Columbia, MO05-2012
Skills
- Operational Efficiency
- Customer Relationship Management
- De-escalating conflicts
- Risk management policies
- Assessing fraud potential
Timeline
Senior Banker
Bank of America
07.2022 - Current
ABA Paraprofessional
Special School District Of St. Louis County
10.2016 - 06.2021
Sales Manager
Ashley Furniture Homestore
08.2010 - 08.2015
Bachelor of Arts - Human Services
Columbia College