Sharene Cleveland
Marietta,GA
Summary
Experienced Program Manager & Operations professional skilled in managing and delivering cross-functional, large-scale strategic projects.
- Advanced understanding of organizational short and long term strategies, financial management, procurement, retail operations and technical implementations.
- Expertise in retail operations, quality assurance, project management, business analysis, process improvement and implementation, customer relationship management and team leadership.
- Registered Yoga Teacher that is passionate about creating a supportive and engaging environment of health and wellness for others.
Overview
36
36
years of professional experience
Work History
Registered Yoga Teacher
Peach Out Power Yoga
Marietta, GA
05.2021 - Current
- Established relationships with The Avenue East Cobb lululemon store associates and local lululemon Ambassadors to expand partnerships and support local initiatives
- Service-oriented yoga instructor that builds positive relationships with Peach Out Power Yoga clients and staff creating a strong and supporting yoga community
- Teach adult Vinyasa flow, stretch and kids yoga classes. Instruct yoga/stretching for The Stingray Allstars cheer camps, Walton High School varsity football team and various other groups/events.
- Implemented Seva initiatives within the studio to give back and support needs in the local community
Operations/Billing Manager
Summit Hosting
Remote
09.2020 - Current
- Management of business operations and all billing transactions for 6,000+ hosting customers and resellers
- Manage change order process with internal sales and cloud services team members
- Implemented customer master data and billing conversion for company's 2021 internal SAP system upgrade and acquisition
- Executed complete billing migration for 400+ customers resulting from recent business acquisition
- Evaluate metrics and internal processes, identify process improvements and partner with operations and technical teams to implement change to support business growth
- Perform internal user acceptance testing for billing system improvements
Senior Account Executive
Engage2Excel
Remote
01.2016 - 07.2020
- 2019 generated sales of $2.1M and winner of new business category sales pitch contest at annual sales meeting.
- 2018 highest sales volume for new client sales of $560K.
- Developed prospective client strategy, targeted pipeline & presented consultative sales strategies including personalized proposals based on industry research
- Managed cross-functional team for 20+ comprehensive bid responses and contracts for large prospective clients
- Developed and delivered solutions to executive/C-level stakeholders in sales meetings to obtain business, managed client onboarding and cultivated long-term partnerships with clients to expand relationship
- Evaluated results of existing accounts against metrics/internal KPIs and client goals/objectives to ensure client satisfaction, identify opportunities for improvement and business expansion
- Consistently shared market intel, competitive insights, case studies and industry best practices to educate clients
Client Relationship Manager/Operations
Decision Toolbox
01.2010 - 01.2016
- Created 100+ personalized business presentations with solutions for targeted prospective and existing clients
- Expanded portfolio of previous and existing enterprise clients by upselling business and technology solutions
- Managed customer lifecycle as main point of contact, onboarded new clients, managed cross-functional delivery teams focused on: customer experience, program planning and execution, increased client retention
- Evaluated internal processes, recommended enhancements to processes/technology, improved workflow efficiencies and developed best practices
- Conducted client business reviews against goals/KPIs and customer satisfaction surveys, identified improvements & implemented solutions
- Documented and facilitated training for 10+ sales members on recruiting processes, sales strategies, and technology
- Participated in design and implementation of marketing initiatives to engage and expand the company's customer base
- Provided operational support, training and weekly/monthly reporting for the sales team
- Lead weekly leadership team meetings and ensured execution of key action items
- Created speaking proposals, procured national and local speaking engagements, created event materials & presentations and managed overall process for the executive team
- Partnered with CEO on sales initiatives, managed on-going client relationships and issue resolution
- Managed and implemented various aspects of company's yearly all staff meeting
- Established relationships with executive contacts, key stakeholders at clients, non-profits, and other business organizations
Independent Consultant
Pampered Chef
Remote
10.2005 - 01.2012
- Facilitated professional in-home cooking demonstrations highlighting kitchen products and tools to generate sales
- Mentored independent consultants
- Participated in fundraiser programs, booths at trade shows and other organized events to expand sales reach and develop relationships with potential customers
- Created and published monthly newsletters and other collateral to educate customers and increase engagement
Supplier Performance Manager
The Home Depot Inc
01.2004 - 01.2006
- Completed Six Sigma Green Belt training and implementation of Six Sigma company-wide store receiving automation initiative and EDI Advanced Shipment Notification (ASN) supplier on-boarding project
- Defined requirements, performed industry analysis, benchmarked suppliers and performed EDI QA testing for internal B2B system updates, reporting and integration testing with store systems
- Managed Supplier Services implementation of 441 suppliers with 91% compliance for ASN on-boarding and 276 suppliers with 80% compliance for ASN on-boarding Phase II for store receiving automation
- Identified strategy and communicated process changes for Phases I, II, and III of ASN on-boarding
Senior Financial Systems Analyst/Business Analyst
The Home Depot Inc
Atlanta, GA
01.2001 - 01.2004
- Mentored and trained internal B2B associates on QA testing processes and methodology
- Redefined business processes utilizing Six Sigma methodologies reducing EDI supplier errors by 35%
- Defined, tested and implemented reporting to capture monthly defect and Six Sigma rate for production support
- Created training plan and facilitated new associate training within team
- Defined business requirements, EDI specs, conducted QA/integration testing, training, and post-production support
- B2B project/QA lead responsible for project management, requirements definition, QA testing and associate training for supplier/logistics carrier EDI transactions for receiving automation initiative and 2nd release of this program
EDI Coordinator/Manager - EDI/B2B Services
The Home Depot Inc
Atlanta, GA
01.1995 - 01.2001
- Coached and supervised EDI production support staff responsible for electronic relationships of 2000+ partners
- Wrote and administered performance evaluations and created individual plans for career development
- Partnered with leadership team to define departmental goals and objectives for EDI/B2B Services team
- Defined staff job descriptions and roles and responsibilities as part of department reorganization
- Analyzed data and implemented process improvements
- Trained and developed others
Retail Store Positions
The Home Depot Inc
Roswell, GA
05.1988 - 01.1995
- Managed employee performance, wrote and administered performance evaluations, created front-end associate schedules and trained on safety and product knowledge
- Processed sales transactions and customer returns
- Completed opening and closing store processes for daily sales transactions and financial reporting
- Participated in store training for product knowledge, customer service, safety and shrink
Education
Bachelor of Arts - Business Administration And Management
Kennesaw State University
Kennesaw, GA05.1998
Skills
- Six Sigma
- 17 years Retail Operations Experience
- Quality Assurance
- End User Testing
- System and Technical Implementation
- Training and Development
- Project Management
- Program Delivery
- Recruitment Solutions
- Business/Financial Analyst
- EDI (Electronic Data Interchange)
- B2B (Business to Business)
- Program and Team Leadership
- CRM (Customer Relationship Manager) Expertise
- RYT 200 - Registered Yoga Teacher
Accomplishments
- 2022-2023 Defined and executed complete customer and billing migration for 400+ customers from company acquisition
- Managed cross-functional team for 20+ comprehensive bid responses and contracts for large prospective clients to acquire new business
- 2019 New Business pitch winner at annual sales meeting
- 2018 Highest sales volume for new client sales
- Documented and facilitated training for 10+ sales members on business processes, sales approach, recruiting technology and tools
- Completed Six Sigma Green Belt training and EDI Advanced Shipment Notification supplier on-boarding for company-wide store receiving automation initiative
- Managed Supplier Services implementation of 441 suppliers with 91% compliance for Advanced Shipment Notification on-boarding and 276 suppliers with 80% compliance for Phase II of store receiving automation initiative
- B2B project/QA lead responsible for project management, requirements definition, QA testing and associate training for supplier and logistics carrier EDI transactions for receiving automation initiative Phases I and II
- Redefined business processes utilizing Six Sigma methodologies reducing Electronic Data Interchange supplier errors by 35%
- Various retail store employee awards and recognition at The Home Depot
Timeline
Registered Yoga Teacher
Peach Out Power Yoga
05.2021 - Current
Operations/Billing Manager
Summit Hosting
09.2020 - Current
Senior Account Executive
Engage2Excel
01.2016 - 07.2020
Client Relationship Manager/Operations
Decision Toolbox
01.2010 - 01.2016
Independent Consultant
Pampered Chef
10.2005 - 01.2012
Supplier Performance Manager
The Home Depot Inc
01.2004 - 01.2006
Senior Financial Systems Analyst/Business Analyst
The Home Depot Inc
01.2001 - 01.2004
EDI Coordinator/Manager - EDI/B2B Services
The Home Depot Inc
01.1995 - 01.2001
Retail Store Positions
The Home Depot Inc
05.1988 - 01.1995
Bachelor of Arts - Business Administration And Management
Kennesaw State University
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