Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sharenia Cross

Summary

Experience includes extensive knowledge in Medicare health insurance. Proactive sales expert with a solid background of sales accomplishment. Well-versed in current trends in the region and market. Hold both Health and Life Insurance license. Possess strong customer service background, comfortable in both independent and team environment. Able to grasps concepts quickly, effectively communicate, and project skills toward maximizing sales success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Direct Sales Agent

Elevance Health
10.2018 - 02.2024
  • Sell individual Senior Medicare products telephonically and provide high level customer service
  • Ensure individual sales goals are met
  • Sell company products in a professional and consultative manner
  • Provide timely and accurate responses to all customers
  • Provide customers with oral and written information as well as a detailed quote on the company plans and services
  • Maintained comprehensive working knowledge of all company products and services
  • Optimized closing opportunities, utilize all sales tools, and skills available
  • Ensure accurate documentation of leads and sales received from all sources.

Administrative Assistant

Action Janitorial Cleaning LLC
08.2016 - 10.2018
  • Handle phones and find new contracts to grow business
  • Create and maintain personnel and financial records, setup, and vendor/client management
  • Scheduling company calendar, managing expense, payroll, and office budget reports
  • Produce, format, edit correspondence, and documents
  • Maintained compliance based on Federal & State regulations.

Telesales Health Agent

Anthem
10.2011 - 08.2016
  • Made incoming and outbound calls to eligible recipients to determine which product is suitable for their needs
  • Completed documentation accurately, maintained records, and updated database documentation of all activities during the sales cycle
  • Maintained current knowledge of Medicaid managed care programs and practices
  • Set appointments for field agents and enrolled eligible qualified recipients.

Telesales Health Agent

Humana Insurance
10.2007 - 08.2011
  • Respond to customer calls, assess their healthcare needs, and find a suitable Humana product
  • Set in home appointments for field agents & enroll eligible Medicare recipients into healthcare plans on phone
  • Met and exceed sales established goals.

Education

Associate of Science - Electronics Technology

UEI
Tampa, FL
06-1990

Skills

  • Salesforce
  • CRM proficiency
  • Type 50 words or better per minute
  • Sales Strategies
  • Business growth and retention
  • Self Motivation
  • Follow-up strategies
  • Sales Cycle Management
  • Time Management
  • Active Listening
  • Effective Communication
  • Effective customer upselling

Certification

  • 240 Health Insurance License 11/2007
  • 214 Life and Variable Contracts Insurance Agent 6/2018

Accomplishments

  • #2 Inside Sales Agent of the year 2019
  • Named as one of the Top Sales Agents 2014 & 2015
  • Presidential Sales 2010

Timeline

Direct Sales Agent

Elevance Health
10.2018 - 02.2024

Administrative Assistant

Action Janitorial Cleaning LLC
08.2016 - 10.2018

Telesales Health Agent

Anthem
10.2011 - 08.2016

Telesales Health Agent

Humana Insurance
10.2007 - 08.2011

Associate of Science - Electronics Technology

UEI

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Sharenia Cross