Altonia Whipple
Austin,TX
Summary
Achieved top 15% ranking in college graduation. Advanced to management positions early due to strong work ethic and commitment. Cultivated a reputation for dependability and loyalty. Embraced new learning opportunities to enhance skills. Willing to relocate to Austin, TX - Round Rock, TX - Georgetown. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager
National Storage Affiliates
08.2024 - Current
- Overall Duties consist with managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization.
- Overseeing the overall management of 15+ self-storage facilities. This includes supervising over 20+ employees.
- Coach team to ensure they provide excellent customer service focused on retaining customers and building rapport with new customers.
- Create monthly schedules to support the needs of the business and cover shifts when needed.
- Ensuring that your staff completes their new hire training and ensures that your staff is compliant in completing on-going employee training.
- Ensuring all facilities and employees adhere to company standards and procedures and that all properties are meeting their financial goals.
- Auditing stores to ensure all bank records are accurate and company policies are being followed.
- Conducting monthly auctions and ensuring compliance with current state lien laws.
- Reviewing and monitoring of maintenance at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA brands.
- Recruiting and interviewing for open positions.
- Contract and license oversight.
- Coach, develop, performance manage, and mentor staff.
Area Training Manager
Optivest Properties
01.2023 - 08.2024
- Overall duties consists with the responsibility for the training and onboarding of new employees, answering general operational questions, completing site audits, and managing 8 properties.
- Maintaining high occupancy and revenue at all properties.
- Responsible for training staff at regional facilities in the hiring process
- Rolling out new policies and procedures to all staff
- Providing operations and administrative support to staff
- Communicating with regional properties
- Traveling to sites for auditing
- Providing follow up training to current staff
- Keeping accurate records of staff records and training
- Developing property managers by providing clear, motivating and constructive performance feedback
- Maintaining timekeeping records and making schedules for staff monthly
Lead Property Manager
Optivest Properties
02.2019 - 01.2023
- Overall Lead Management Position consists with managing the day to day operations of 10+ commercial properties.
- Training new and existing employees
- Working and organizing vendors for repairs
- Managing the cash flow of the property
- Assessing the best rates and unit size for customers
- Taking responsibility for the financial health and growth for the facility and tenants
- Exceeding monetary and operational goals.
Property Manager
Life Storage
03.2018 - 02.2019
- Duties consisted with closing/opening store, office duties, renting storage units, daily ground checks, providing great customer service, accepting monthly payments, making collection calls, running errands, making bank deposits, , keeping the property and office clean and tidy.
Assistant Store Manager
Kirklands
07.2015 - 03.2018
- Duties consisted with closing/opening the store, managing money, making overrides, training employees, setting fixtures, overseeing employee recognitions, teamwork with other managers, promoting and executing sales.
Education
Bachelor's - Business Administration
Bryant & Stratton University
New York, NY11.2025
Associate - Criminal Justice
Central Texas College
Killeen-Killeen, TX01.2017
High School Diploma - undefined
Ellison High School
Killeen-Killeen, TX01.2014
Skills
- Assisted teams in delivering projects on time and meeting objectives Supported collaboration through clear communication Aided merchandising efforts to improve product visibility Facilitated team-building activities to enhance relationships Provided customer service to resolve inquiries and issues Helped with property management tasks to maintain tenant satisfaction Assisted in sales initiatives to promote revenue growth Supported office management tasks to maintain operational efficiency Aided in employee orientation to create a welcoming environment Utilized Microsoft Outlook for effective communication and scheduling
- Management
- Customer Service
Certification
- Certified Apartment Manager
- Certified Property Manager
Awards
Top Performance Leader of 2023, December 2023, Top Sales Performance of 2023! Revenue increase by 7.3%, Increase traffic by 5%, Merchandise sales increase by 117%, Top Team Leader in Austin Area
Timeline
Area Manager
National Storage Affiliates
08.2024 - Current
Area Training Manager
Optivest Properties
01.2023 - 08.2024
Lead Property Manager
Optivest Properties
02.2019 - 01.2023
Property Manager
Life Storage
03.2018 - 02.2019
Assistant Store Manager
Kirklands
07.2015 - 03.2018
Bachelor's - Business Administration
Bryant & Stratton University
Associate - Criminal Justice
Central Texas College
High School Diploma - undefined
Ellison High School