Sharese Terron
Kettering,OH
Summary
Dedicated professional with extensive customer service experience. Proven ability to communicate effectively and solve problems efficiently. Skilled in managing multiple tasks while ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Care Partner
Touching Hearts At Home Of Sw Ohio
Kettering, Ohio
10.2025 - Current
- Provided compassionate care and support to clients at home.
- Assisted clients with daily living activities and personal hygiene.
- Documented client progress and changes in health condition accurately.
- Promoted positive interactions between patients, families and healthcare personnel.
- Maintained accurate records of patient care, condition, progress and concerns.
Live Chat
LBrands
Kettering, OH
08.2018 - 07.2023
- Evaluated customer concerns and resolved problems to maintain customer satisfaction
- Delivered outstanding service at point of sale, improving overall customer interactions.
- Conducted multiple chat sessions concurrently, optimizing response times.
- Managed multiple details and handled confidential information
- Assisted customers with technical issues on a wide range of products and services via live chat.
Dental Assistant/front desk
APEX DENTAL
Ewing, NJ
10.2015 - 07.2017
- Coordinated front office operations, including scheduling appointments, verifying patient insurance, appealing denied treatments, and managing pre-authorizations.
- Facilitated patient comfort before, during, and after dental treatment.
- Sterilized dental instruments to uphold hygiene standards in practice.
- Created temporary crowns and obtained alginate impressions for restorative dentistry applications.
Dental Assistant/Receptionist
AMERICAN FAMILY DENTISTRY
Township of South Brunswick, NJ
04.2015 - 09.2015
- Worked with patients to make them comfortable in the dental chair and to prepare them for treatments and procedures.
- Assisted the dentist directly at chairside with operative, oral surgery, orthodontic, and a wide range of other procedures.
- Prepared the work area for patient treatment by setting out instruments and materials.
- Managed appointment scheduling to improve patient flow and service delivery.
- Executed office opening and closing duties for operational continuity.
Education
Certificate - Clinical Competencies
Fortis Institute
Lawrenceville, NJ03-2014
Skills
- Bilingual
- Work organization
- Detail Oriented
- Decision making
- Effective communication
- Time management
- Adaptability to change
- Problem solving
Timeline
Care Partner
Touching Hearts At Home Of Sw Ohio
10.2025 - Current
Live Chat
LBrands
08.2018 - 07.2023
Dental Assistant/front desk
APEX DENTAL
10.2015 - 07.2017
Dental Assistant/Receptionist
AMERICAN FAMILY DENTISTRY
04.2015 - 09.2015
Certificate - Clinical Competencies
Fortis Institute