JOSELINE TZUL
UTMB
Richmond,Tx
1
Certification
8
years of professional experience
Empathetic and patient services focused Certified Medical Assistant with 8 years of experience in delivering medical care to patients in clinic. Accountable supportive and restorative care under clinical supervision. Efficiency oriented professionals with expertise in clinical and clerical functions.
Work History
Care Partner
7 Months- Conducted outreach and check-ins with patients remotely to provide support and maintain engagement with healthcare programs.
- Guide patients through enrollment process, explaining program requirements, answering questions, and assisting with necessary steps to complete enrollment.
- Collect, verify, and accurately document patient information, enrollment details, and program eligibility assessments.
- Maintain up to date patient records in Electronic Health Records (EHR) and other designated system while ensuring accuracy and confidentiality.
- Communicate professionally and compassionately with patients to address questions, provide guidance, and help connect them with appropriate healthcare program resources.
- Perform consistent follow up with patients to monitor participation, identify needs or barriers, and support successful program engagement.
- Trained new staff on care protocols and patient management practices.
CMA
4 Years 1 Month- Billing and coding on ICD-10, putting in lab orders, communicated with patients and families to gather information on patient conditions. Measured vital signs, including pulse rate, temperature, blood pressure, weight and height. Triaged patients and ensured professional and tactful communication with each caller. Oversee the development and delivery of all new employee training materials.
- Administered patient care, including vital sign monitoring and medication administration.
- Assisted healthcare providers with examinations and procedures to enhance patient outcomes.
- Managed electronic health records, ensuring data accuracy and confidentiality compliance.
CMA
3 Years 4 Months- Prepared patients for examinations and procedures, ensuring comfort and understanding of treatment plans. Administered oral and parenteral medication and immunization according to physician instructions. Handled administrative duties efficiently, including answering phone calls, scheduling appointments, and maintaining medical records, enhancing overall clinic operations. Ensured the cleanliness, sanitation and maintenance of all facilities, exam room and equipment.
- Assisted in patient intake and history documentation for efficient appointment management.
- Administered medications and vaccinations according to established protocols, ensuring patient safety.
- Conducted routine lab tests and analyzed results to support clinical decisions.
Education
Diploma - Medical Assistant
HS Diploma
Skills
EMR systems expertise
Spanish bilingual
Patient Care Coordination
Patient engagement
Chronic Disease Management
Team Player
Certification
- Certified Medical Assistant, NRCMA - July 2018
Timeline
Care Partner
Medsien, Inc
03.2026 - CurrentRead More
CMA
UTMB
09.2022 - CurrentRead More
CMA
LEGACY COMMUNITY HEALTH
05.2018 - 09.2021Read More
Alterus Career College
Diploma from Medical Assistant
Read More
Westbury High School
HS Diploma
Read More