Jessica D'Amico
Hudson
Summary
Dynamic healthcare professional with extensive experience at United Healthcare Global-ERC, excelling in care coordination and patient advocacy. Proven ability to navigate complex medical emergencies while ensuring HIPAA compliance. Adept at multitasking and collaborating with teams to enhance patient outcomes and streamline processes in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Global Care Consultant
United Healthcare Global-ERC
01.2019 - 07.2025
- Facilitate member support during medical emergencies and evacuations worldwide, while collaborating closely with the clinical team to ensure member safety and address any billing issues.
- Collaborated with other healthcare professionals to coordinate health care services for employees insured while traveling worldwide for multiple employers.
- Facilitated patient care coordination through effective communication with healthcare providers worldwide.
- Evaluated patient needs and developed personalized care plans for comprehensive support, with emergency medical transport to the highest level of care, and arranging for members and families to return home.
- Collaborated with other healthcare professionals to coordinate health care services for clients.
- Collaborated with multidisciplinary teams to enhance service delivery and patient satisfaction.
- Provided education to patients on healthcare options and available resources.
- Oversaw care transitions to appropriate facilities that ensure continuity and quality of services for patients.
- Participated in case conferences and team meetings for the purpose of developing effective strategies for addressing complex issues facing clients.
- Maintained accurate records of all client contacts including service delivery plans and progress notes.
- Advised family members on how best support their loved ones who are receiving care management services.
- Arranged family to the bedside if needed.
- Monitored client progress against established goals, objectives and treatment plan recommendations.
- Coordinated travel for remains and family.
Medical Assistant
Gulf Coast Nephrology Associates
New Port Richey
05.2017 - 04.2018
- Scheduled and verified insurance for patient appointments across two offices three days per week.
- Managed patient scheduling and appointment confirmations.
- Prepared exam rooms and sterilized instruments for use.
- Maintained electronic health records with up-to-date information.
- Coordinated referrals to specialists as needed for patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medicaid Eligibility Specialist
CRS Medical Benefits INC.
New Port Richey
10.2015 - 11.2016
- Collaborate with patients at self-pay hospitals to facilitate Medicaid and Disability enrollment
- Evaluated Medicaid applications for eligibility compliance and accuracy.
- Assisted clients in understanding Medicaid benefits and application processes.
- Processed documentation for new client enrollments efficiently.
- Maintained updated knowledge of Medicaid regulations and procedures.
Student Liaison
Everest University
Tampa
05.2008 - 01.2016
- Facilitated communication between students and faculty to enhance academic support.
- Organized orientation sessions for new students to promote engagement and integration.
- Maintained accurate records of student interactions and program participation data.
Education
High School Diploma - Business
Wayne Central High School
Ontario Center, NY06.2001
Skills
- Care coordination
- Patient advocacy
- HIPAA compliance
- Time management
- Adaptability
- Team collaboration
- Multitasking
- Microsoft Office proficiency
- EMR systems expertise
References
Available upon request
Timeline
Global Care Consultant
United Healthcare Global-ERC
01.2019 - 07.2025
Medical Assistant
Gulf Coast Nephrology Associates
05.2017 - 04.2018
Medicaid Eligibility Specialist
CRS Medical Benefits INC.
10.2015 - 11.2016
Student Liaison
Everest University
05.2008 - 01.2016
High School Diploma - Business
Wayne Central High School