Kedest Berhanu
Summary
Experienced administrative assistant with a focus on healthcare operations, skilled in managing provider schedules, maintaining medical documentation, and handling insurance communications. Proficient in EMR systems, billing support, and administrative workflow management, ensuring efficient and accurate operations.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Edna's Care
Philadelphia, PA
12.2025 - 06.2026
- Served as the primary point of contact for clients, caregivers, and healthcare providers to resolve scheduling and service issues.
- Coordinated caregiver schedules and client home care services, enhancing service delivery through HHA Exchange.
- Managed staffing, shift coverage, and last-minute schedule changes to maintain continuity of care and client satisfaction.
- Assisted with new client admissions and caregiver matching based on client needs and staff availability.
- Monitored caregiver clock-in/clock-out activity through HHA Exchange (EVV) to ensure attendance, compliance, and timely payroll processing.
- Processed caregiver timesheets for payroll, ensuring accuracy of all hours worked to support timely compensation.
- Maintained accurate client records, authorizations, and care plans while ensuring HIPAA compliance.
Executive Administrative Assistant
Excel Medical Center
Philadelphia, PA
11.2022 - 12.2025
- Provided comprehensive administrative support to executive leadership, managing communications, scheduling, and meeting coordination.
- Coordinated provider schedules, on-call coverage, appointment templates, and staff notifications across multiple locations.
- Oversaw multi-line phone system, managed patient correspondence and complaints, and facilitated provider communications to ensure effective information flow.
- Maintained electronic medical records, insurance documentation, billing records, EOBs, invoices, and payment tracking using Athena EMR.
- Coordinated insurance outreach, care gap initiatives, patient scheduling, and nursing home discharge to enhance patient experience.
- Handled processing of invoices to ensure timely payment and accurate record-keeping., virtual payments, petty cash, copay batches, and HR provider hour reporting.
- Generated and maintained healthcare reports, quality metrics, encounter data, procedure logs, and compliance trackers.
- Developed reports and Excel spreadsheets, analyzed administrative data, and supported leadership in operational projects for informed decision-making.
- Assisted with recruiting, marketing events, health fairs, and front desk coverage while providing administrative support across multiple office locations.
Administrative Assistant
Fairmount Long Term Care / Philadelphia Nursing Home
Philadelphia, PA
03.2018 - 11.2022
- Supported DON, ADON, and unit managers with administrative tasks to ensure smooth operations in skilled nursing facility.
- Coordinated multi-line phone systems, handled correspondence, managed calendars, scheduled meetings, and arranged travel.
- Managed employee files, tracked licensure, and ensured regulatory compliance documentation for staff.
- Maintained nursing census reports, audits, incident reports, and COVID-19 testing documentation.
- Assisted with special projects and cross-departmental administrative support.
- Employee of the Year (2020) for outstanding performance and dedication.
Float Office Coordinator
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
01.2017 - 09.2017
- Facilitated patient intake, prior authorizations, benefit verifications, and scheduling to ensure smooth clinic operations
- Coordinated administrative operations for four outpatient clinics
- Managed daily cash reconciliation, deposits, and inventory across locations
- Acted as main point of contact during staff shortages to maintain workflow continuity
Registered Medical Assistant / Program Medical Secretary
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
07.2013 - 01.2017
- Conducted patient intake and vital assessments to ensure accurate clinical documentation
- Verified insurance benefits and managed procedure approvals to streamline patient flow
- Collaborated with neurologists, physiatrists, and orthopedic specialists to enhance patient care coordination
Rehab Care Technician
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
04.2011 - 07.2013
- Supported rehabilitation patients in daily living tasks and prepared equipment for therapy sessions
- Collected specimens for medical testing and documented vital signs during patient assessments.
- Assisted patients with daily activities to promote independence and recovery.
- Maintained a clean and safe environment for patient rehabilitation sessions.
- Monitored patient progress and reported findings to the healthcare team.
Education
GED -
Alexandria Adult Learning Center
01-2009
Registered Medical Assistant -
American Registry of Medical Assistants
01-2007
Certified Office Assistant -
Career Training Program
Skills
- Care coordination
- Patient Intake Coordination
- Insurance verification
- Medical documentation management
- HIPAA Compliance
- EMR systems expertise
- Provider Scheduling & Calendar Management
- Healthcare reporting
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Patient Communication & Customer Service
- Interpersonal communication
- Medical Office Administration
Timeline
Care Coordinator
Edna's Care
12.2025 - 06.2026
Executive Administrative Assistant
Excel Medical Center
11.2022 - 12.2025
Administrative Assistant
Fairmount Long Term Care / Philadelphia Nursing Home
03.2018 - 11.2022
Float Office Coordinator
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
01.2017 - 09.2017
Registered Medical Assistant / Program Medical Secretary
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
07.2013 - 01.2017
Rehab Care Technician
MedStar National Rehab Hospital / MedStar Georgetown University Hospital
04.2011 - 07.2013
GED -
Alexandria Adult Learning Center
Registered Medical Assistant -
American Registry of Medical Assistants
Certified Office Assistant -
Career Training Program