Sharesse N. Shaw
Columbia,SC
Summary
Dedicated and adaptable professional known for reliability, a strong work ethic, and a respectful, team-oriented approach. Quick to learn and take on new tasks, with the ability to work effectively both independently and collaboratively. Recognized for commitment, delivering high-quality work, supporting colleagues, and maintaining a positive, professional attitude. Seeking a role where I can contribute meaningful work, and continue to grow in my career.
Overview
14
14
years of professional experience
Work History
Eligibility Specialist
South Carolina Department of Health Human Services
Columbia, SC
01.2024 - Current
- Demonstrates proficiency in utilizing all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes are completed accurately, with satisfactory documentation.
- Makes accurate determinations of eligibility based on the rules and standards detailed by the Department, and defined in written performance standards.
- Uses various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicants/beneficiaries, and third parties to make timely eligibility determinations, reviews, and changes of circumstance.
- Maintain comprehensive knowledge of program regulations, policies, and procedures.
Bakery Sales Clerk ( PT)
Publix Grocery
Columbia, South Carolina
05.2022 - 04.2024
- Provided customers with detailed information about available services and products in the bakery.
- Inspected all bakery products and removed any that were found to possess defects.
- Stayed on top of changes in the bakery menu to provide customers with optimal service.
- Consulted with customers to provide advice about designs and document requirements.
Customer Service Representative (WFH)
AT&T Mobility
Memphis, TN
08.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume.
- Provide accurate and complete information on products and services.
- Offered technical support for products and suggested alternative solutions using available resources.
Mail Handler/ Mail Processor
U.S. Postal Service
Charleston, SC
08.2021 - 12.2021
- Loaded letters into automated processing equipment, and maintained a continuous flow when feeding letters to be sorted.
- Bundled, labeled, and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
- Analyzes problems and resolves or reconciles discrepancies with parts and materials to maintain inventory and system accuracy.
- Assisted customers with placing orders, processing returns, and tracking shipping.
Cashier Assistant
Blue Cross Blue Shield/ Southern Foods
Columbia, SC
02.2017 - 06.2020
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
- Counted tills at the beginning of the shift with starting money, and balanced and reconciled the register, reflecting financial discrepancies, refunds, and account deferrals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Lead Hostess
Golden Corral Buffet and Grill
Columbia, South Carolina
03.2012 - 01.2017
- Managed phone inquiries to schedule and confirm reservations and record takeout orders.
- Addressed customer complaints and escalated significant issues to management.
- Scheduled reservations and informed servers of large groups for optimal seating arrangements.
- Delivered exceptional service from initial interaction to final departure, ensuring client loyalty.
Education
Certificate - Dental Assisting
Fortis College
Columbia, SC01.2021
High School Diploma -
Richland NE High School
Columbia, SC06.2012
Skills
- Community resource knowledge
- Verbal and written communication
- Multi-tasking skills
- Call handling expertise
- Technical support proficiency
- Data entry and 10-key skills
- Microsoft Office proficiency
- Time management and organization
- Complex problem-solving skills
- Task prioritization
Additional Information
Basic Combat Training, 05/2025
Timeline
Eligibility Specialist
South Carolina Department of Health Human Services
01.2024 - Current
Customer Service Representative (WFH)
AT&T Mobility
08.2022 - 12.2022
Bakery Sales Clerk ( PT)
Publix Grocery
05.2022 - 04.2024
Mail Handler/ Mail Processor
U.S. Postal Service
08.2021 - 12.2021
Cashier Assistant
Blue Cross Blue Shield/ Southern Foods
02.2017 - 06.2020
Lead Hostess
Golden Corral Buffet and Grill
03.2012 - 01.2017
Certificate - Dental Assisting
Fortis College
High School Diploma -
Richland NE High School