Sharett Cervantes
Winnetka,California
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat and positive attitude. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Five Below
West Hills, California
08.2025 - Current
- Assisted customers with inquiries and resolved service issues promptly.
- Trained new staff on company policies and customer service best practices.
- Developed strong relationships with customers by providing personalized assistance and support.
Specialty Sales Associate
Target
Northridge, California
05.2024 - 08.2025
- Assisted customers in selecting products based on their needs and preferences.
- Managed inventory levels by restocking shelves and organizing stockroom.
- Processed customer transactions accurately and efficiently at high-volume retail environment.
- Built and maintained relationships with peers and upper management to drive team success.
Service Delivery Associate
Walmart
Bakersfield, California
07.2023 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers, answered questions and provided customer service.
- Coordinated service requests and managed client communications for timely support.
Education
High School Diploma -
Pierce College
Woodland Hills, CA06-2026
Skills
- Customer service and engagement
- Inventory management
- Employee training
- Problem resolution
- Goal tracking
- Adapt to diverse groups
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Five Below
08.2025 - Current
Specialty Sales Associate
Target
05.2024 - 08.2025
Service Delivery Associate
Walmart
07.2023 - 02.2024
High School Diploma -
Pierce College