Sharfuzzaman Noor Sadman
East Lansing,MI
Summary
From my job as a Database Analyst offering statistical modeling, forecasting and market analysis expertise I have developed excellent time management and problem- solving capabilities with a great focus on detail. Adept at collecting, cleaning, transforming and validating data as a process for arriving at conclusions. Moreover from my experience as a teaching assistant and the secretary of a student club, I have developed good communication skills and learnt to move by a set of rules and protocols provided by my employer. In addition, I have learnt to work as a team and in a team. Moreover, with my experience as a secretary in a club with more than 200 members. I have become very efficient in managing emails, calls and messages. With all these essential skills combined, I think I would be a very suitable fit for a job that requires this skillset. Finally, with my recent experience in a direct field of Customer Service at the Breslin Center and Sparty's, I am confident that I will be a good fit for this position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Breslin Student Events Center
East Lansing, MI
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Attended to patron visiting the venue.
- Co-ordinating huge events over radios with a team of over 50 people.
Customer Service Cashier
Sparty's
East Lansing, MI
08.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Scanned Student IDs to use Combos and Spartan Cash.
- Maintained Stock at the store for food and drinks.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Used POS system to enter orders, process payments and issue receipts.
Tutor
CGS Programming Club
Chattogram, Bangladesh
01.2022 - 08.2022
- Taught Python to Beginner level students with little to no prior programming language.
- Provided one-on-one classes to students who required extra help.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Secretary
CGS Programming Club
Chattogram, Bangladesh
01.2021 - 08.2022
- Coordinated communications, attended calls, responded to emails and interfacing with members of the CGS Programming Club.
- Regulated the whole admission and entrance of students into the CGS Annual Programming Contest.
- Supervised multiple classes teaching beginners and advanced level students programming
- Created timetables and syllabuses for students in the club
- Sent out weekly worksheets and revision notes
- Prepared and updated students enrolled in courses
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Greeted visitors and directed to appropriate location or person
- Scheduled meetings and sent invitations specifying time and location.
Database Analyst Intern
Imperial Hospital Limited
Chattogram, Bangladesh
07.2021 - 07.2022
- Produced statistical reports documenting business efficiency and performance.
- Worked with management to create prioritized list of needs for each business segment.
- Monitored performance and status of internal hardware systems and software efficiency.
- Wrote scripts and processes for data integration and bug fixes.
- Detected and reported bugs to Senior developers.
- Reported software freezes and crashes to the Developer team.
- Ran dry runs on newly built software and websites to check if everything is working correctly.
Teaching Assistant
Raushan Chowdhury
New Delhi, India
01.2020 - 05.2020
- Closely worked with a company that introduced young students to the idea of robotics and embedded systems.
- Created and sent out revision notes and worksheets every week
- Scheduled and created zoom meetings for students who were part of the program.
- Verified payments and enrolled and re-enrolled students onto courses.
- Took feedback and provided a report to the course teacher about the class.
- Sent and received emails from students and answered queries that students had..
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Education
Bachelor of Science - Computer Science
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Chittagong Grammar School
Chittagong, Bangladesh07.2022
Skills
- Python Programming
- Web Development (CSS and HTML5)
- Teacher Support and Collaboration
- Computer Skills
- Expert user of Microsoft Office Software (MS Word, MS Powerpoint, MS Excel etc)
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Apple macOS
- Responding to Difficult Customers
Certification
Complete Python Bootcamp From Zero to Hero in Python
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Breslin Student Events Center
09.2022 - Current
Customer Service Cashier
Sparty's
08.2022 - Current
Tutor
CGS Programming Club
01.2022 - 08.2022
Database Analyst Intern
Imperial Hospital Limited
07.2021 - 07.2022
Secretary
CGS Programming Club
01.2021 - 08.2022
Teaching Assistant
Raushan Chowdhury
01.2020 - 05.2020
Bachelor of Science - Computer Science
Michigan State University
High School Diploma -
Chittagong Grammar School
Complete Python Bootcamp From Zero to Hero in Python
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