Shar Pawson Gomez
Ocala,FL
Summary
Detail-oriented leader specializing in employee training and customer relations. Adept at building strong teams and enhancing customer experiences through effective communication and attentive service.
Overview
2027
2027
years of professional experience
Work History
Business Owner
D&S Tile and Marble Works Inc
10.2011 - 08.2026
- Assisted in managing operations to support efficient workflow and project completion.
- Helped with budgeting and financial planning to improve
- Aided in establishing partnerships with suppliers to improve product quality and availability.
- Trained and mentored staff on best practices in tile installation techniques.
- Managed overall operations, ensuring efficient workflow and project completion.
- Oversaw budgeting and financial planning to optimize resource allocation
- Established partnerships with suppliers to enhance product quality and availability.
- Maintained compliance with safety regulations and industry standards throughout operations.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business function
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Member Service Representative
Vystar Credit Union
04.2011 - 10.2017
- Trained new staff on customer service protocols and effective communication skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Member Service Representative
Wells Fargo, NA
10.2006 - 10.2011
- Assisted customers with inquiries regarding account services and banking products.
- Processed transactions accurately while maintaining compliance with bank policies.
- Educated clients on digital banking tools to enhance user experience.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Maintained up-to-date knowledge of bank offerings to provide informed support to clients.
- Handled sensitive customer information securely in accordance with regulatory standards.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Retail Sales Associate
Home Depot, USA
2000 - 2007
- Assisted customers in product selection and provided detailed information on features and benefits.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained store presentation, ensuring merchandise was organized and visually appealing.
- Collaborated with team members to meet daily sales goals and enhance customer experience.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Conducted inventory checks to ensure stock accuracy and availability of products.
- Trained new hires on store policies, procedures, and customer service standards.
- Participated in promotional events, driving awareness of sales initiatives within the community.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Science - Business Accountancy
Nassau Community College
Garden City, NY05-1986
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Employee training
- Bookkeeping
Timeline
Business Owner
D&S Tile and Marble Works Inc
10.2011 - 08.2026
Member Service Representative
Vystar Credit Union
04.2011 - 10.2017
Member Service Representative
Wells Fargo, NA
10.2006 - 10.2011
Retail Sales Associate
Home Depot, USA
2000 - 2007
Associate of Science - Business Accountancy
Nassau Community College