ShaRhonda Harris
Vero Beach,FL
Summary
Experienced in customer service with strong communication skills. Consistently delivers exceptional client experiences. Works well within a team, fostering a positive and collaborative environment. Takes pride in work and approaches tasks with dedication and enthusiasm. Known for reliability, consistently meeting deadlines and exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wayfair
Remote
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Chick-Fil-A Team Member
Chick-fil-A Restaurants
Valdosta, GA
06.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Wireless Sales Associate
Troc Wireless
Stuart, FL
08.2022 - 12.2022
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Cashier/Customer Service
7-Eleven
Stuart, FL
04.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Line Cook/Prep Cook
Flanigan's Seafood Bar and Grill
Stuart, FL
09.2021 - 04.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Customer Service Call Center Representative
Teleperformance/United Healthcare
Port Saint Lucie, FL
10.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
Customer Service Representative/Call Center
Teleperformance
Port Saint Lucie, FL
06.2019 - 02.2020
- Greeted customers
- Handled reservations
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Processed Payments
Closing Manager
Jimmy John's Sandwiches
Stuart, FL
08.2018 - 05.2019
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Directed, organized and controlled closing functions for sites in multiple states.
- Utilized problem-solving skills to quickly address and rectify any issues that arose during closing process.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
Line Cook
Metro Diner
Stuart, FL
04.2018 - 09.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Restaurant
Steak N Shake
Jensen Beach, FL
02.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Subway Sandwich Artist
Subway
Stuart, FL
09.2014 - 01.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Cashier
Einstein Bagels
01.2013 - 12.2015
- Welcomed guests
- Answered questions
- Assisted guests in finding or ordering merchandise
- Promptly addressed guest complaints
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
Dietary Aide
Stuart Nursing and Restorative Care
Stuart, FL
08.2005 - 04.2006
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
GED -
Community Adult Education Center
Stuart, FL2005
Skills
- Customer service
- Cash handling
- Team Leadership
- Sales
- Following instructions
- Flexible schedule
- Workplace safety
Certification
- ServSafe
- Food Handler Certification
- Driver's License
Training
- Cooking skills: Basic food preparation — Proficient July2022 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
- Administrative assistant/receptionist — Proficient July2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Work style: Reliability — Proficient July2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Work motivation — Proficient June2021 Level of motivation and discipline applied toward work Full results: Proficient
- Retail customer service — Proficient August2022 Responding to customer situations in a retail setting Full results: Proficient
- Customer focus & orientation — Proficient July2022 Responding to customer situations with sensitivity Full results: Proficient
- Retail customer service — Proficient January2024 Responding to customer situations in a retail setting Full results: Proficient
- Call center customer service — Proficient September2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer service — Proficient October2021 Identifying and resolving common customer issues Full results: Proficient
Timeline
Customer Service Representative
Wayfair
09.2024 - 01.2025
Chick-Fil-A Team Member
Chick-fil-A Restaurants
06.2023 - 12.2023
Wireless Sales Associate
Troc Wireless
08.2022 - 12.2022
Cashier/Customer Service
7-Eleven
04.2022 - 07.2022
Line Cook/Prep Cook
Flanigan's Seafood Bar and Grill
09.2021 - 04.2022
Customer Service Call Center Representative
Teleperformance/United Healthcare
10.2020 - 04.2021
Customer Service Representative/Call Center
Teleperformance
06.2019 - 02.2020
Closing Manager
Jimmy John's Sandwiches
08.2018 - 05.2019
Line Cook
Metro Diner
04.2018 - 09.2018
Restaurant
Steak N Shake
02.2017 - 05.2018
Subway Sandwich Artist
Subway
09.2014 - 01.2017
Cashier
Einstein Bagels
01.2013 - 12.2015
Dietary Aide
Stuart Nursing and Restorative Care
08.2005 - 04.2006
GED -
Community Adult Education Center