Summary
Overview
Work History
Education
Skills
Timeline
Sharhonda Holiday

Sharhonda Holiday

Las Vegas,NV

Summary

Experienced and care-focused phlebotomist with over 20 years of background in laboratory settings. Skilled in easing patient anxieties and consistently achieving successful vein punctures on the first attempt. Proficient in performing skin puncture draws using a range of needle gauges and collection techniques tailored to meet each patient's specific needs.

Overview

24
24
years of professional experience

Work History

Phlebotomist

UHS
11.2024 - Current
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

Call Center Representative

TTec
08.2024 - Current
  • Answering incoming calls and providing accurate information to clients' questions and concerns
  • Evaluating client problems and complaints and providing solutions.

Call Center Representative

Sutherland Global Solutions
08.2022 - 11.2023
  • Helping dissatisfied clients and offering patient assistance
  • Meeting daily, weekly, and monthly goals for call volume, handling time and customer satisfaction scores.

Phlebotomist

Clincal Pathology Laboratories
02.2018 - 06.2021
  • Obtained blood specimens by performing venipunctures and finger sticks
  • Tracked collected specimens by initialing, dating noting time of collection and maintaining daily tallies of collections performed.

Clinical Lab Assistant

Scripps Green Hospital
11.2006 - 06.2017
  • Responded to life critical situations such as trauma, stroke codes, and code blues
  • Ensured samples were collected following time-sensitive priorities (STAT, timed and routine
  • Observed aseptic technique and isolation precautions whenever indicated
  • Performed phlebotomy through venipuncture or capillary puncture and observed agespecific techniques for all patient age groups
  • Processed specimens and follow critical sample handling instructions regarding centrifugation, aliquoting, transport, and storage requirements for every test performed in the lab or sent out to a reference laboratory.

Phlebotomist

OMV Medical
11.2000 - 06.2006
  • Determining donor eligibility and suitability
  • Collecting blood from donors for whole blood and apheresis
  • Ensuring donor safety during procedure
  • Performing quality checks on blood donations
  • Taking vitals and obtaining medical history
  • Cleaning and maintaining the donation center and workspace.

Education

Certificate - Phlebotomy

Grossmont Adult School
11.2000

Skills

  • Payment Processing
  • Report Preparation
  • Complaint resolution
  • Account updating
  • Venipuncture
  • Paperwork Processing
  • Patient confidentiality
  • Specimen Preparation
  • Data Entry
  • Order of draw
  • Specimen labeling procedures
  • Blood culture collection

Timeline

Phlebotomist - UHS
11.2024 - Current
Call Center Representative - TTec
08.2024 - Current
Call Center Representative - Sutherland Global Solutions
08.2022 - 11.2023
Phlebotomist - Clincal Pathology Laboratories
02.2018 - 06.2021
Clinical Lab Assistant - Scripps Green Hospital
11.2006 - 06.2017
Phlebotomist - OMV Medical
11.2000 - 06.2006
Grossmont Adult School - Certificate, Phlebotomy

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Sharhonda Holiday