Brianna Carver
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
University Of Florida
Gainesville, FL
02.2025 - 05.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Cashier
Hardees Fast Food
Live Oak, FL
07.2022 - 04.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
CNA
Family Life Care
Live Oak, FL
09.2023 - 11.2024
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Uphold infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Pharmacy Technician Trainee
Walgreens
Live Oak, FL
09.2021 - 08.2022
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Assisted with filling of over 300 prescriptions daily.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
CNA
Suwannee Health and Rehabilitation Center
Live Oak, FL
11.2020 - 08.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Supported needs of 18+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Customer Service Associate
Lowes Home Improvement
Live Oak, FL
11.2019 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Dunkin Donuts
Live Oak, FL
10.2019 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Certificate in Phlebotomy -
Riveroak Technical College
Live Oak, FL02.2021
Diploma in General Studies - undefined
Freedom High School
Live Oak, FL09.2019
Skills
- Compassion and Empathy
- Patient Care
- Vital signs monitoring
- Complex Problem-Solving
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Electronic Charting
- Conducting intakes
- Patient Lifting
- Quality Assurance
- Observing responses
- Documenting behaviors
- Geriatric Care
- HIPAA Compliance
- Bedside manner
- Safety Precautions
- Light Housekeeping
- Dementia and Alzheimer's knowledge
- Ambulation Assistance
- Responding to emergencies
- End of life care
- Customer Assistance
- Product restocking
- Payment Processing
- Payment Collection
- POS Systems
- ID Verification
- Cash Handling
- Product Recommendations
- Returns processing
- Inventory Control
- Time management skills
- Staff Training
- Order Taking
- Product Knowledge
- Frying
- Surface cleaning
- Food presentation
- Grilling
- Food handling
- Customer Service
- Order Verification
- Supply Restocking
- Contamination prevention
- Sanitation
- OSHA
- Kitchen equipment operation and maintenance
- Portion Control
- Food spoilage prevention
- Strong attention to safe food handling procedures
- Food Storage
- Safety Regulations
- Problem Resolution
- Sales closing
- Drug storage procedures
- Insurance Verification
- Advanced math skills
- Effective communication skills
- Updating medication histories
- Manual and automated medication dispensing
- Aseptic Techniques
- Quality Control Procedures
- Venipuncture
- Order of draw
- Specimen handling
- Blood culture collection
- Pediatric phlebotomy
- Geriatric phlebotomy
Certification
CNA
Languages
American Sign Language
Timeline
Phlebotomist
University Of Florida
02.2025 - 05.2025
CNA
Family Life Care
09.2023 - 11.2024
Cashier
Hardees Fast Food
07.2022 - 04.2025
Pharmacy Technician Trainee
Walgreens
09.2021 - 08.2022
CNA
Suwannee Health and Rehabilitation Center
11.2020 - 08.2021
Customer Service Associate
Lowes Home Improvement
11.2019 - 01.2021
Cashier
Dunkin Donuts
10.2019 - 04.2020
Diploma in General Studies - undefined
Freedom High School
Certificate in Phlebotomy -
Riveroak Technical College