ShaRhonda Mixon
Mobile,AL
Summary
Experienced medical billing and coding specialist. Seeking employment to showcase my developed skills as well as adding new skills to my experience.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Apple Kelly Connect
05.2022 - 03.2023
- Respond to customers' technical concerns with Apple products via chat, provide solutions for future issues, explained billing of Apple services, troubleshoot smart devices
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
Insurance Specialist
TTEC / BCBS California
08.2021 - 04.2022
- Answer billing inquiries for brokers, update payment information, inspect claims for accuracy, prior authorization verification, review member enrollment
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Reviewed insurance policies to ensure compliance with existing regulations.
Billing Specialist/ Settlements Coordinator
Container Port Group
Mobile, United States
06.2017 - 07.2020
- Check billing loads to ensure all required documentation is uploaded, balance and invoice month end reports on excel spreadsheet, Payroll processing
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Medical Billing Specialist
Trubridge
Mobile, United States
01.2016 - 05.2017
- Examine medical claims from hospitals to ensure they are accurate and ready to be reviewed by the insurance company, contact insurance companies to inquire about claim status, mail out hard copy claims with medical records, revenue cycle management.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Meet expectations for productivity and accuracy
- Claims processing
- Completes research of claims to ensure turnaround times are met
Education
Diploma in General Education -
SANDALWOOD HIGH SCHOOL
Jacksonville05.2005
AS Health Information Management -
Ultimate Medical Academy
Skills
- Communication
- Creativity
- Medical Records
- Apple Products
- Anatomy
- Literacy
- Microsoft Office
- Software Installation
- Data Recovery
- Technical Support
- Hardware diagnostics
- Technical Troubleshooting
Languages
English
Timeline
Technical Support Representative
Apple Kelly Connect
05.2022 - 03.2023
Insurance Specialist
TTEC / BCBS California
08.2021 - 04.2022
Billing Specialist/ Settlements Coordinator
Container Port Group
06.2017 - 07.2020
Medical Billing Specialist
Trubridge
01.2016 - 05.2017
Diploma in General Education -
SANDALWOOD HIGH SCHOOL
AS Health Information Management -
Ultimate Medical Academy
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