- Passionate about balancing physical health with mental and emotional wellness
- Pilates
- Creating healthy recipes
- Going for walks with my kids
- Reading
- Personal Development and Self-Improvement
Shari Bobe Bradshaw
Patient Advocate
Altus
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Patient Advocate
Hone Health
07.2025 - Current
- Collaborate with healthcare professionals to facilitate high-quality, comprehensive care.
- Respond to patient concerns and questions with compassionate, knowledgeable service.
- Manage patient complaints professionally and efficiently, while maintaining strict adherence to HIPAA regulations.
- Enhance patient satisfaction by addressing concerns, and providing information on healthcare rights and options.
- Resolve customer complaints using established follow-up procedures.
Member Administration Specialist
Virta Health
10.2022 - 12.2024
- Medication, allergy, and lab entry were completed for newly enrolled patients in an accurate and timely manner using proprietary software.
- Incorporated a HIPAA-compliant AI system, Luminai, to automate workflows, as well as working collaboratively with the AI engineering team to improve our system and train colleagues on how to operate it.
- Communicate with health coaches regarding patient medication clarifications and/or help to resolve discrepancies.
- Collaborate with team members to develop workflow tutorials and SOPs.
- Implemented time-saving software tools to automate routine tasks such as data entry or report generation which increased overall efficiency in the workplace.
- Enhanced team productivity with thorough training sessions for new employees, resulting in seamless integration into the workforce.
Lead Customer Service Representative
Maximus
01.2020 - 10.2020
- Responsible for assisting customer service representatives with inbound and outbound calls.
- Evaluate calls reviewed by quality assurance.
- Collaborate with the supervisor to input team data into Excel.
- Troubleshoot technical issues.
- Reviewed associate performance to identify training needs.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Sales Associate
Six:02
11.2016 - 08.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Diagnostic Medical Sonography -
Keiser University
Fort Lauderdale, FL 01.2021 - 08.2021
Associates Degree - undefined
Broward College
Pembroke Pines, FL 08.2015 - 05.2018
Skills
- Bilingual: native Spanish speaker
- Mac, Windows, and Chrome operating systems
- Google Suite and Microsoft Office including Word, Excel, Powerpoint and Email
- Proficient with Virta Health proprietary software Spark
- Computer savvy
- Customer follow-up
- Data entry
- HIPAA compliance
Certification
Health Insurance Portability and Accountability Compliance
Interests
Timeline
Patient Advocate
Hone Health
07.2025 - Current
Member Administration Specialist
Virta Health
10.2022 - 12.2024
Diagnostic Medical Sonography -
Keiser University
01.2021 - 08.2021
Lead Customer Service Representative
Maximus
01.2020 - 10.2020
Sales Associate
Six:02
11.2016 - 08.2019
Associates Degree - undefined
Broward College
08.2015 - 05.2018
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