Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shari Coleman

Providence Village

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Amazon DSP
Frisco
08.2023 - 04.2025
  • Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
  • Implemented performance metrics tracking system, providing real-time visibility into operational performance
  • Lead and developed a team of 80+ hourly delivery associates
  • Build and develop weekly delivery associate schedules utilizing forecasts and productivity requirements ensuring balance of labor
  • Evaluate performance objectives and metrics to determine productivity requirements to meet or exceed customer time, accuracy, and quality expectations

Inbound Call Center Representative (Remote)

Maximus
03.2021 - 08.2023
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Developed strong relationships with customers through effective communication skills.
  • Identified and escalated priority issues as needed.

Delivery Associate

Amazon DSP
Frisco
01.2021 - 06.2022
  • Safely drive and operate Company provided vehicle at all times.
  • Use hand held device for routing information, customer delivery information.
  • Navigate a variety of routes throughout delivery area.
  • Driving and working in varying weather conditions.
  • Load and unload packages to be delivered

Packer/Shipper

Staff Force Personnel Services
McKinney
01.2018 - 05.2020
  • Operate packing sealer and perform random check on the products before going to the sealer.
  • Clean and prepare containers/boxes for packing.
  • Load, stack, pile and pack finished goods following a specific set of instructions.
  • Remove completed or defective products or materials, placing them in specific area as instructed.
  • Move completed products for inventory count.
  • Fill out the production log sheet.

Housekeeper

Quality Inn and Suites
Allen
04.2017 - 03.2018
  • Cleans and sanitizes hotel and guest rooms.
  • Make beds and change linen.
  • Vacuum and sweep floors, carpets, and rugs.
  • Clean and sanitize bathrooms, showers, toilets, sinks, and countertops.
  • Empty the trash receptacles.

Cashier/Deli Associate

Walmart
Ridgeland
11.2015 - 03.2017
  • Provide a positive customer experience with friendly and courteous service.
  • Register sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Resolve customer issues and answer questions.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Dental Assisting -

Delta Technical College
Ridgeland, MS
12.2014

GED -

Hinds Community College
Raymond, MS
12.2013

Skills

  • Clerical Support
  • Customer Service and Support
  • Problem Solving and Troubleshooting
  • Order Puller
  • Driving
  • Food Service
  • Schedule Management
  • Business Development Understanding
  • Team leadership
  • Risk assessment
  • Claims processing

Certification

Driver's License

Timeline

Operations Manager

Amazon DSP
08.2023 - 04.2025

Inbound Call Center Representative (Remote)

Maximus
03.2021 - 08.2023

Delivery Associate

Amazon DSP
01.2021 - 06.2022

Packer/Shipper

Staff Force Personnel Services
01.2018 - 05.2020

Housekeeper

Quality Inn and Suites
04.2017 - 03.2018

Cashier/Deli Associate

Walmart
11.2015 - 03.2017

Dental Assisting -

Delta Technical College

GED -

Hinds Community College

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