Shari Coombs

• Serve as the first point of contact for patients, delivering compassionate, professional customer service in a fast-paced community healthcare environment.
• Schedule appointments for Primary Care, Pediatrics, Behavioral Health (Psychiatry and Therapy), Women’s Health (OB/GYN), Radiology (X-ray, Ultrasound, and Mammography), and other specialty services.
• Coordinated pharmacy refill requests, specialist referrals, CSU services, and patient transportation to enhance patient access to necessary care.
• Verify patient information and ensure accurate appointment scheduling while maintaining confidentiality and compliance with healthcare policies.
• Assisted patients by answering questions, resolving scheduling concerns, and connecting them with appropriate healthcare resources for improved service delivery.
• Collaborated with providers and clinical staff to ensure seamless patient care coordination, fostering an exceptional patient experience.

● Supervised daily operations for a customer service team supporting Pandora Jewelry.

● Monitored performance metrics, quality assurance scores, and service levels.

● Coached and developed team members to improve productivity and customer satisfaction.

● Resolved escalated customer issues and ensured timely resolution.

● Conducted performance evaluations and provided ongoing feedback and training.

● Supported operational improvements and adherence to company SOPs.

● Conducted quality audits on customer interactions to ensure compliance and service excellence.

• ● Identified trends and recommended process improvements.

Collaborated with development teams to identify and resolve issues.

● Provided feedback and coaching to improve agent performance.

● Supported training initiatives and onboarding of new employees.

● Assisted operations leadership with reporting and performance analysis.

• Assist customers via phone with placing an order for their Goodyear tires online.
• Reach out to the Warehouse to get tires arrival and tracking information to assure the tires would be available for the customer on the scheduled appointment date.
• Assist with providing promotion codes to customers/Goodyear associates to take advantage of any discounts available.
• Resolve any issues thecustomer had before and after the tires were installed.

• Assist customers with refunds for services paid for that did not take place during their installation via credit card or paper check.
• Assist customers with refunds for promo codes that were not applied to the order at the point of sale.
• Assist the customer service representatives on any areas of opportunities that were missing in their dispositions.
• Develop agents to confidently inform all customers of refund time frames and refund expectations. Assist customers with price matching.
• Assist customers who are tax exempt on being refunded.
• Assists with assuring our Military customers are taken care of with the highest amount of customer service.

• As a CSR to an Earth friendly organic company, we aim to assure that all customers issues are resolved. We assist in tracking their packages that were sent out by different shipping couriers, replace any missing or damaged items that arrived in their shipments, inform customers on how to pre-order season items and provide outstanding customer service.
• Assisted customers with inquiries and resolved issues effectively.
• Managed order processing and ensured timely fulfillment of customer requests.
• Provided product information and educated customers about services offered.

• Organizing and facilitating the needs and requirements of the business to newrecruits in four weeks to see how much information and product knowledge isretained before they are certified customer service representative's for theDirectv and AT&T brand.
• Facilitated workshops on communication skills for Directv and AT&T teams.
• Evaluated training effectiveness through participant feedback and assessments.

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Cleaned and organized the store, including the checkout desk and displays.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Helped customers select products that best fit their personal needs.
• Alerted customers to upcoming sales events and promotions.
• Maintained visually appealing and effective displays for the entire store.
• Trained new sales associates each quarter.
• Offered exceptional customer service to differentiate and promote the company brand.

• Assist customers by telephone to provide information about products and services, take or enter orders, cancel accounts, and obtain details of complaints.
• Assist other agents with supervisor calls.
• Conduct training on the new material for veteran agents as well as train new hires.
• Check to ensure the appropriate changes were made to resolve customer concerns.
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Answered questions about menu selections and made recommendations when requested.
• Regularly checked on guests to ensure satisfaction with each food course and beverages.
• Effectively communicated with kitchen staff regarding customer allergies,dietary needs and other special requests.
• Provided friendly and attentive service.
• Developed and maintained positive working relationships with others to reach business goals.