Shari Cornett
Summary
Customer-focused flight attendant with solid experience in providing exceptional customer service and known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, as well as emergency response procedures. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Flight Attendant
Republic Airways
Louisville
04.2026 - Current
- Delivered exceptional in-flight service to enhance passenger comfort and satisfaction.
- Managed cabin inventory and restocked supplies to maintain operational efficiency.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers.
- Coordinated in-flight catering and beverage service, aligning offerings with passenger preferences for enhanced satisfaction.
- Developed positive relationships with customers through excellent customer service skills and professional attitude.
- Coordinated in-flight service by managing catering orders and beverage selections.
- Maintained cabin cleanliness by organizing supplies and performing routine inspections.
Customer Service Agent
Southwest Airlines
Louisville
09.2025 - 03.2026
- Resolve customer complaints and inquiries related to reservations, boarding, baggage, and flight disruptions in accordance with company policies.
- Check in baggage and cargo, provide timely boarding assistance, and respond to telephone inquiries, pages, and customer issues.
- Address mishandled customer situations due to oversold, delayed, or canceled flights, and lost or damaged luggage, ensuring prompt resolution within guidelines.
- Supplied accurate information on fares, schedules, reservations, and flight details to customers and airport visitors, enhancing their travel experience.
- Supplied accurate information on fares, schedules, reservations, and flight details to customers and airport visitors, enhancing their travel experience.
Administrative assistant 3
Humana Inc.
05.2023 - 09.2025
- Manage heavy complex calendars for senior leaders, including senior executives to ensure efficient scheduling and optimal use of time.
- Coordinated meetings and appointments to enhance communication and collaboration among executives and stakeholders.
- Executed assignments with high efficiency and attention to detail.
- Executed assignments with high efficiency and attention to detail, consistently meeting and exceeding organizational standards.
- Organized corporate events, managing all logistical aspects to ensure successful execution and alignment with organizational objectives.
- Prioritize and manage multiple tasks independently, ensuring timely completion of projects and responsibilities.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies for catering events.
- Prepared food items according to recipes and special customer requests.
Station Administrative Assistant
Piedmont Airlines
11.2020 - 12.2023
- Managed complex and high-volume calendars for the General Manager and Station Managers, ensuring optimal scheduling and coordination of meetings.
- Updated and managed weekly work schedules for employees, ensuring adequate coverage and resource allocation.
- Coordinated domestic and international travel arrangements for executives.
- Oversaw ordering of supplies and catering food for special events.
- Demonstrated leadership by supervising and mentoring staff in daily operations, fostering a collaborative and high-performing work environment.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Processed payroll for diverse employee groups using advanced payroll systems.
Education
Diploma -
Central High Magnet Career Academy School
Louisville, KY 08.1997 - 05.2001
Skills
- Exceptional Customer Service
- Passenger Experience
- Safety & Emergency Procedures
- Communication Skills
- Organization skills
- Cabin inventory management
- Customer relationship management
- Time management
- Administrative tasks
- Data entry
- Catering coordination
References
Available Upon Request
Timeline
Flight Attendant
Republic Airways
04.2026 - Current
Customer Service Agent
Southwest Airlines
09.2025 - 03.2026
Administrative assistant 3
Humana Inc.
05.2023 - 09.2025
Station Administrative Assistant
Piedmont Airlines
11.2020 - 12.2023
Diploma -
Central High Magnet Career Academy School
08.1997 - 05.2001