Shari Daniel
Owings Mills,USA
Summary
Dynamic senior management professional with a proven track record in strategic leadership and operational excellence, dedicated to driving organizational success. Expertise in project management, team collaboration, and process optimization ensures a results-oriented approach to achieving goals. Recognized for navigating complex challenges while fostering a culture of accountability and adaptability to meet evolving business needs. Strong decision-making abilities and effective communication skills contribute to building and leading high-performing teams that deliver outstanding results.
Overview
11
11
years of professional experience
5
5
Certification
Work History
Senior Manager of Community Living
Gallagher Services
Timonium, MD
04.2025 - Current
- Developed and sustained case management protocols to maintain compliance with ethical standards and regulatory requirements
- Facilitated client advocacy within healthcare systems, guaranteeing receipt of necessary services and support.
- Directed crisis response efforts to ensure immediate intervention and client support in emergency scenarios.
- Facilitated case conferences and team meetings to ensure a coordinated and integrated approach to client care.
- Implemented protocols to ensure adherence to relevant laws and regulations, including HIPAA, for the protection of sensitive client data.
- Cultivated comprehensive knowledge of community resources and social services to facilitate client connections with suitable support networks.
- Oversaw caseload management to uphold organizational standards while prioritizing quality and client-centered care.
- Developed individualized care plans for residents, enhancing quality of life and support services.
- Assist in hiring and training staff. Support staff supervision and conflict resolution. Conduct assessments and develop treatment plans. Complete program and staff reviews.
Adult Medical Day Program Director
Empowering Minds Resource Center
Baltimore, MD
09.2023 - 04.2025
- Managed comprehensive program activities and events to ensure successful implementation and assessment.
- Formulated program policies, procedures, and guidelines to ensure regulatory compliance.
- Developed targeted marketing materials to effectively promote programs and enhance visibility.
- Coordinated ongoing meetings with team members to discuss program advancements and tackle any issues.
- Forged collaborative relationships with community organizations to broaden program outreach and influence.
- Identified and applied for diverse funding streams, including grants, to support financial objectives.
PRN CMT/CNA, Float Pool
Noble Village Adult Care Living
Randallstown, MD
01.2023 - 08.2024
- Oversaw collection of patient vital signs and measurements, including height and weight, while tracking glucose levels and patient health status.
- Fostered positive interactions with patients and families, cultivating long-term professional relationships.
- Evaluated vital signs on a daily basis and promptly informed supervisor of any health concerns or notable behavioral changes.
- Executed medication administration protocols for patients, closely observing for potential side effects.
- Observed and assessed client behavior and emotional states to mitigate risks and safeguard well-being.
- Supported patients in dressing, grooming, and feeding to promote independence and comfort.
- Ensured accurate preparation of medication doses to uphold patient safety and compliance with healthcare provider directives.
- Ensured a healthy living space for residents through diligent compliance with infection control protocols.
- Implemented strategies for patient mobility and repositioning to enhance comfort and prevent skin breakdown.
- Oversaw feeding processes and evaluated intake levels to ensure patients meet their nutritional goals.
Meaningful Day Program Manager
Precision Health Care, Inc.
Randallstown, MD
04.2021 - 09.2023
- Oversaw daily program operations to ensure efficiency and effectiveness.
- Assisted in hiring and training staff. Supported staff supervision and conflict resolution between clients. Conducted client assessments and developed treatment plans. Completed program and staff reviews.
- Identified and applied for diverse funding streams, including grants, to support financial objectives.
- Led staff meetings to enhance communication and teamwork. Attended clinical and individual support plan meetings to contribute to care strategies. Revised support plans and documentation to reflect current needs.
- Engaged with community stakeholders to establish connections that support participant employment initiatives.
- Conducted personalized coaching to strengthen participants' soft skills and ensure readiness for job interviews.
Part Time Assistant Manager
Skechers
Baltimore, MD
09.2021 - 03.2023
- Executed strategies to drive daily sales performance, ensuring alignment with business objectives.
- Implemented and maintained operational standards to optimize workflow and service delivery.
- Motivated and guided team members towards successful completion of project goals.
- Designed and implemented training initiatives to enhance team performance.
- Increased stockroom efficiency by implementing effective inventory management practices. Reduced stock discrepancies through meticulous tracking and organization of stock levels. Enhanced operational flow by maintaining a well-organized and accessible stockroom.
- Maintained visual merchandising standards by arranging displays and ensuring compliance with brand guidelines.
- Oversaw all aspects of opening and closing procedures to uphold organizational standards.
- Ensured cleanliness and organization of sales floor to support efficient operations and promote product visibility.
Company Trainer/Store Manager
Windsor Fashions
Nottingham, MD
02.2018 - 04.2022
- Developed and implemented succession planning strategies through training and mentoring associates for leadership roles.
- Coordinated team efforts to prioritize tasks effectively. Managed schedules to ensure timely completion of projects. Assisted in monitoring team performance to maintain quality standards.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
- Streamlined assignment oversight processes to promote operational excellence and team productivity.
- Addressed customer concerns directly to enhance satisfaction and implemented corrective actions to improve service quality.
- Demonstrated effective communication skills by calmly engaging with unhappy customers to address their issues.
- Supervised shift changes during opening and closing of location, maintaining adherence to operational strategies for optimal business success.
Direct Support Professional
Athelas Institute
Columbia, MD
08.2015 - 07.2021
- Supported residents in achieving autonomy and functional independence through tailored guidance.
- Facilitated comprehensive care for residents by addressing daily needs such as meals, grooming, and personal assistance. Enhanced resident engagement through organized recreational activities. Streamlined medication administration to improve health outcomes.
- Promoted resident dignity and respect by providing opportunities for involvement in decision-making and access to rehabilitative services.
- Compiled and organized detailed documentation, ensuring alignment with team goals and objectives.
- Supported scheduling and procurement of essential specialized services, such as behavioral, speech, dental, and various therapies, to ensure comprehensive care delivery.
- Facilitated assistance to residential team members and various homes to promote a cohesive living environment.
- Collaborated with house manager to uphold a clean, safe, and secure living environment.
- Engaged in training meetings and learning sessions to enhance professional development.
Assistant Manager
Fashion to Figure
Baltimore, MD
07.2015 - 03.2017
- Delegated daily operational duties
- Developed and implemented visual merchandising strategies to enhance store presentation and customer experience.
- Led team to achieve sales targets through effective training and performance management.
- Streamlined inventory management processes, improving accuracy and reducing stock discrepancies.
- Enforced and follows all company policies, procedures, guidelines and programs
- Coordinated staff scheduling to optimize coverage during peak hours, improving customer service levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certified Nursing Assistant & Geriatric Nursing Assistant -
Baltimore City Community College
Baltimore05-2015
Medication Technician (Certification) - undefined
Baltimore City Community College
Baltimore, MD07-2014
Psychology (Bachelor's degree) - undefined
Argosy University
Phoenix, AZ11-2012
undefined
Milford Mill Academy
Randallstown, MD06-2007
Skills
- Compliance training programs
- Cross-functional communication
- Organizational improvement
- Partnership development
- Resource allocation
- Budget oversight
- Human resources management
- Teamwork and collaboration
- Innovation management
- Team leadership
- Problem-solving
- Training and development
- Problem resolution
- Project planning
- Team development
- Decision-making
- Work Planning and Prioritization
- Employee development
- Excellent communication
- Employee coaching and mentoring
- Multitasking
- Computer skills
- Performance tracking and evaluation
- Performance reviewing
- Customer relationship management
- Team building
- Managing operations and efficiency
- Interpersonal relations
- Customer service
- Goal setting
- Task delegation
- Interpersonal communication
- Scheduling and coordinating
- MS office
- Hiring and training
- Strategic planning
- Cross-functional collaboration
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Operations planning
- Data analytics
- Talent development
- Time management
- Emergency response
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of Empowering Minds Adult Medical Daycare
Certification
- Driver's License
- BLS Certification
- Certified Medication Aide
- AED Certification
- ServSafe
- October 2024 to October 2029
- Bloodborne Pathogens Certification
- Certified Home Health Aide
- CPR Certification
- CNA
- Certified Professional in Training Management (CPTM)
- State Tested Nursing Assistant
- Certified Medication Technician
- Certified Medical Assistant
- Basic First Aid certificate, Any valid issuer for CA
- ServSafe Food Handler Certification
- ServSafe Food Manager Certification
- Food Safety Certification
- Non-CDL Class C
- Food Handler Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
- CPR
Timeline
Senior Manager of Community Living
Gallagher Services
04.2025 - Current
Adult Medical Day Program Director
Empowering Minds Resource Center
09.2023 - 04.2025
PRN CMT/CNA, Float Pool
Noble Village Adult Care Living
01.2023 - 08.2024
Part Time Assistant Manager
Skechers
09.2021 - 03.2023
Meaningful Day Program Manager
Precision Health Care, Inc.
04.2021 - 09.2023
Company Trainer/Store Manager
Windsor Fashions
02.2018 - 04.2022
Direct Support Professional
Athelas Institute
08.2015 - 07.2021
Assistant Manager
Fashion to Figure
07.2015 - 03.2017
Medication Technician (Certification) - undefined
Baltimore City Community College
Psychology (Bachelor's degree) - undefined
Argosy University
undefined
Milford Mill Academy
Certified Nursing Assistant & Geriatric Nursing Assistant -
Baltimore City Community College
Additional Information
- Professional Skills
- Nursing Assistant/Health Care Aid/Medication Technician
- Changes bedding and administers medication
- Assists with Activities of Daily living including grooming, feeding, prepping meals
- Assists patients getting ready for outside activities
- Managerial
- Conducted Inventory and entered product counts
- Ensured Quality Customer Service and conducted daily/weekly audits
- Managed and supervised front and back of the house simultaneously
- Customer Service
- Used suggestive selling techniques to sell products and processed payments for purchases
- Maintained clean and sanitary workstation
- Delivered patient trays and conducted patient/client rounds