Shari Glodny
Punta Gorda
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
1993
1993
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
QVC Group
West Chester
06.2022 - Current
- Assisted customers with product inquiries and order processing.
- Handled customer complaints through effective problem-solving techniques.
- Educated customers on QVC's product features and benefits.
- Maintained knowledge of current promotions and product offerings.
- Fostered positive relationships with customers to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Insurance Customer Service Representative
TTEC
Englewood
10.2021 - 04.2022
- Provided exceptional customer support for insurance inquiries and claims processing.
- Resolved customer issues promptly through effective problem-solving techniques.
- Maintained detailed records of customer interactions using company software systems.
Customer Service Representative
InTek Logistics
Albany
01.2015 - 04.2020
- Assisted customers with product inquiries and order processing.
- Handled customer complaints through effective problem-solving techniques.
- Educated customers on QVC's product features and benefits.
- Collaborated with team members to enhance service delivery processes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Time Warner Cable
Albany
01.2010 - 01.2015
- Assisted customers with product inquiries and order processing.
- Handled customer complaints through effective problem-solving techniques.
- Educated customers on QVC's product features and benefits.
Education
Columbia High School
East Greenbush, NYSkills
- Customer relationship management
- Product knowledge
- Order processing
- Complaint resolution
- Quality assurance
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Stress management
- Customer satisfaction measurement
- Account management
- Positive and professional
- Critical thinking
- Microsoft Excel
- Call center experience
- Shipping and logistics
- Researching
- Credit card payment processing
- Decision-making
- Brand representation
- Punctuality and reliability
- Service upselling
- Shipping procedures
- Typing proficiency
Certification
- 2044 Personal Lines Agent
Timeline
Customer Service Representative
QVC Group
06.2022 - Current
Insurance Customer Service Representative
TTEC
10.2021 - 04.2022
Customer Service Representative
InTek Logistics
01.2015 - 04.2020
Customer Service Representative
Time Warner Cable
01.2010 - 01.2015
Columbia High School