Shari Douglas
Pinellas Park,FL
Summary
Goal-focused professional with a successful approach to implementing best practices and meeting organizational and regulatory expectations. Known for attention to detail and achieving desired outcomes. Expertise in auto claim handling and estimating.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Damage Consultant
Allstate Insurance
12.2023 - Current
- Evaluate auto estimates surpassing adjuster authority or meeting other specific criteria.
- Analyze coverage, deductibles, loss facts, ISO, and any prior claims
- Engage adjuster for coaching on findings
Auto Adjuster- QFC and Virtual Assist
Allstate
01.2016 - 12.2023
- Performed detailed inspections of vehicles to assess damage and determine repair costs.
- Created accurate estimates for body repair work on customer vehicles.
- Negotiate with body shop for agreed price
- Follow each state specific regulations regarding estimating
- Complete total losses when required
- Liaise with customers about vehicle status and updates on any non-agreed items that may come up
Commercial Claim Specialist
Allstate
07.2013 - 01.2016
- Handled clear liability claims for all states
- Acted as claim owner to obtain statements, set up MOI and rental, and communicate with customers and vendors to the claim resolution.
- Confirm coverages are correct and up to date as well as any state regulations are being followed.
- Review claim for any underwriting or SIU potential.
Education
High School Diploma -
Haltom High School
Haltom City, TX05-2007
Skills
- Written and oral communication skills
- Privacy and data security
- Customer Relationship Management
- Analytical Thinking
- Proficient in CCC One
- Strong attention to detail
- Damage Assessment
- Claims Investigation
- Documentation skills
- Multitasking
- Problem-Solving
- Claims Processing
- Excellent administrative abilities
Certification
Licensed in majority of states
Timeline
Damage Consultant
Allstate Insurance
12.2023 - Current
Auto Adjuster- QFC and Virtual Assist
Allstate
01.2016 - 12.2023
Commercial Claim Specialist
Allstate
07.2013 - 01.2016
High School Diploma -
Haltom High School
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