Shari Jasmine Roman
Kissimmee,FL
Summary
Seeking a responsible career opportunity to leverage training and skills for a significant contribution to company success. Committed to continuous professional growth, aiming to utilize expertise to drive positive outcomes and excel in chosen field.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
02.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
Walmart
02.2016 - 04.2020
- Answer customers' questions, and provide information on procedures or policies
- Comply with federal, state and company policies, procedures and regulations
- Heavy handling of currency
- Calculate and process bills, invoices and account statements according to correct procedures
- Cash out payroll and income tax return checks
- Compute and record totals of transactions
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Resolve customer complaints
- Calculate total payments received during a time period, and reconcile total sales
- Other Job Related Skills: Critical Thinking, Problem Solving, Excellent Communicator, Computer – Microsoft Office, great team player, time management, self-motivator, ability to work under pressure, adaptability, and able to lead with professionalism
Education
Diploma -
Neptune Senior High School
Business - Administrative Assistance Certification
Cittone Institute
Skills
- Customer Engagement
- Collaborative Problem Solving
- Self-Motivated Work
- Effective Multi-Tasking
- Time Management
- Customer Support
- Effective Problem Resolution
- Sales Management
- Financial Reconciliation
- Cash Management
- Returns Management
- Bilingual Proficiency: English & Spanish
References
Available Upon Request
Timeline
Team Lead
Walmart
02.2016 - Current
Customer Service Representative
Walmart
02.2016 - 04.2020
Diploma -
Neptune Senior High School
Business - Administrative Assistance Certification
Cittone Institute