Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shari Jasmine Roman

Kissimmee,FL

Summary

Seeking a responsible career opportunity to leverage training and skills for a significant contribution to company success. Committed to continuous professional growth, aiming to utilize expertise to drive positive outcomes and excel in chosen field.

Overview

9
9
years of professional experience

Work History

Team Lead

Walmart
02.2016 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Representative

Walmart
02.2016 - 04.2020
  • Answer customers' questions, and provide information on procedures or policies
  • Comply with federal, state and company policies, procedures and regulations
  • Heavy handling of currency
  • Calculate and process bills, invoices and account statements according to correct procedures
  • Cash out payroll and income tax return checks
  • Compute and record totals of transactions
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Issue receipts, refunds, credits, or change due to customers
  • Maintain clean and orderly checkout areas
  • Process merchandise returns and exchanges
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Resolve customer complaints
  • Calculate total payments received during a time period, and reconcile total sales
  • Other Job Related Skills: Critical Thinking, Problem Solving, Excellent Communicator, Computer – Microsoft Office, great team player, time management, self-motivator, ability to work under pressure, adaptability, and able to lead with professionalism

Education

Diploma -

Neptune Senior High School

Business - Administrative Assistance Certification

Cittone Institute

Skills

  • Customer Engagement
  • Collaborative Problem Solving
  • Self-Motivated Work
  • Effective Multi-Tasking
  • Time Management
  • Customer Support
  • Effective Problem Resolution
  • Sales Management
  • Financial Reconciliation
  • Cash Management
  • Returns Management
  • Bilingual Proficiency: English & Spanish

References

Available Upon Request

Timeline

Team Lead

Walmart
02.2016 - Current

Customer Service Representative

Walmart
02.2016 - 04.2020

Diploma -

Neptune Senior High School

Business - Administrative Assistance Certification

Cittone Institute
Shari Jasmine Roman