Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shari Johnson

Syracuse,NY

Summary

I have almost 8 years of customer service experience. I absolutely love talking to people, helping them solve issues. I have experience in sales and billing. I love connecting with customers and providing them with a positive and memorable experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Spectrum
08.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

Aspen Dental Management Inc.
04.2019 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Online Chat Representative

Microsoft At Sutherland Global
01.2016 - 04.2019
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Handled inbound customer chat conversations from various websites.

Education

GED -

SUNY EOC
Syracuse, NY
02.2008

Skills

  • Credit Card Payment Processing
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Active Listening
  • Order Processing
  • Customer Service

Timeline

Customer Service Representative

Spectrum
08.2021 - Current

Customer Service Representative

Aspen Dental Management Inc.
04.2019 - 06.2021

Online Chat Representative

Microsoft At Sutherland Global
01.2016 - 04.2019

GED -

SUNY EOC

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Shari Johnson