Shari Myers
Aurora
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team player with expertise in project management, customer relationship management, and marketing.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Relations Advocate
Fidelity Investments
Greenwood Village
10.2025 - 03.2026
- Prepared for FINRA licensing.
Customer Service Agent
Delta Air Lines
Denver
07.2022 - 10.2025
- Resolved passenger inquiries and complaints with empathy and efficiency.
- Assisted customers with flight bookings and itinerary changes.
- Provided information on flight schedules, delays, and cancellations.
- Facilitated ticketing and baggage services to enhance customer travel experience
Front Desk Staff
Bicentennial Art Center
Aurora
08.2019 - 09.2022
- Managed front desk operations and ensured smooth check-in processes.
- Welcomed visitors, addressing inquiries and providing directions to enhance their experience.
- Answered phone calls and responded to email inquiries promptly.
- Provided customer service in retail environments by assisting with inquiries and class bookings.
- Coordinated scheduling for art classes and events at the center.
- Processed cash transactions and payments, ensuring accuracy and security in financial handling.
Gallery Assistant Student Lead/Communications Assistant
Center for Visual Art
Denver
08.2019 - 04.2022
- Greeted guests and ensured security of gallery premises.
Assisted with guided tours to enhance visitor experience.
Managed administrative projects for seamless operations.
Oversaw installation of artwork to maintain gallery standards.
Maintained website and social media platforms for increased engagement.
Wrote content for newsletters and press releases to promote events.
965 Project Gallery Co-Curator
Center for Visual Art
Denver
08.2019 - 04.2022
- Established connections with artists, facilitating collaborative projects.
Coordinated exhibition development, focusing on thematic and logistical elements.
Managed artwork installation processes for optimal presentation.
Arranged artist talks to promote interaction and audience engagement. - Established connections with artists, facilitating collaborative projects. Coordinated exhibition development, focusing on thematic and logistical elements. Managed artwork installation processes for optimal presentation. Arranged artist talks to promote interaction and audience engagement.
- Collaborated with artists to develop engaging educational programs for visitors.
- Managed collection inventory, ensuring accurate documentation and adherence to preservation standards.
Education Coordinator
Colorado Symphony
Denver
09.2014 - 05.2019
- Organized symphony education events, strengthening partnerships with local schools.
Managed all reservations and coordinated communications among musicians and educational institutions.
Supervised volunteers, optimizing their contributions during events.
Compiled data for grant applications to support educational outreach initiatives. - Collaborated with artists and educators to design engaging learning experiences.
- Coordinated workshops and events to boost community participation in music education activities.
- Organized symphony education events, strengthening partnerships with local schools. Managed all reservations and coordinated communications among musicians and educational institutions. Supervised volunteers, optimizing their contributions during events. Compiled data for grant applications to support educational outreach initiatives.
Box Office/Concierge/Call Center
Colorado Symphony
Denver
04.2012 - 09.2014
- Managed customer service inquiries to enhance client satisfaction and retention.
Processed ticket sales efficiently, ensuring accurate transactions and prompt service.
Coordinated donation requests, optimizing outreach and engagement with potential donors.
Led special projects to improve operational efficiency and achieve organizational goals. - Coordinated ticketing operations and assisted with seating arrangements during performances.
- Managed reservations and inquiries, ensuring a seamless experience for concert attendees.
- Managed customer service inquiries to enhance client satisfaction and retention. Processed ticket sales efficiently, ensuring accurate transactions and prompt service. Coordinated donation requests, optimizing outreach and engagement with potential donors. Led special projects to improve operational efficiency and achieve organizational goals.
Head Start Committee Secretary
Denver Public Schools Head Start
Denver
09.2006 - 05.2007
- Addressed community issues by facilitating parent education sessions and planning events to enhance family engagement.
- Organized meetings for committee members and ensured timely dissemination of agendas.
- Recorded accurate meeting minutes and distributed them to stakeholders promptly.
- Coordinated schedules for committee members to facilitate effective communication.
Education
B.A. - Art History, Theory & Criticism
Metropolitan State College of Denver
Denver, CO01-2023
Skills
- Customer service and support
- Administrative skills
- Task management
- Organization and scheduling
- Data entry and reporting
- Microsoft Office suite
- Google Workspace applications
- SharePoint proficiency
- Mailchimp utilization
- WordPress management
- Process streamlining
- Collaboration and teamwork
- Written communication
- Conflict resolution
- Systems creation
Certification
FINRA Securities Industry Essentials (SIE) Exam, Passed December 2025
Other Leadership Experience
Head Start Committee Secretary, 09/06, 05/07, Denver Public Schools Head Start, 900 Grant Street, Denver, CO, 80203, Problem-solving of community concerns, Organizing of parent education and other events
Timeline
Customer Relations Advocate
Fidelity Investments
10.2025 - 03.2026
Customer Service Agent
Delta Air Lines
07.2022 - 10.2025
Front Desk Staff
Bicentennial Art Center
08.2019 - 09.2022
Gallery Assistant Student Lead/Communications Assistant
Center for Visual Art
08.2019 - 04.2022
965 Project Gallery Co-Curator
Center for Visual Art
08.2019 - 04.2022
Education Coordinator
Colorado Symphony
09.2014 - 05.2019
Box Office/Concierge/Call Center
Colorado Symphony
04.2012 - 09.2014
Head Start Committee Secretary
Denver Public Schools Head Start
09.2006 - 05.2007
B.A. - Art History, Theory & Criticism
Metropolitan State College of Denver