Shari Woods
Atlanta,GA
Summary
Experienced Clinical Pharmacy Manager with expertise in developing and implementing high-quality, cost-effective drug utilization programs. Skilled in leading interdisciplinary teams to create innovative clinical products and services, managing day-to-day pharmacy operations, and ensuring adherence to clinical guidelines. Proven track record in optimizing Pharmacy Call Center performance, streamlining departmental processes, and driving continuous improvement. Strong leader with a focus on staff development, training, and fostering a culture of excellence while meeting client objectives and service-level goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Operations Pharmacy Manager
CarelonRx (formerly IngenioRx), Elevance Health
04.2021 - Current
- Lead the development and implementation of clinical pharmacy programs focused on promoting cost-effective, high-quality drug utilization
- Collaborate with interdisciplinary teams in the creation of new clinical products and services that align with company and client needs
- Manage the Pharmacy Call Center, ensuring the delivery of superior service and compliance with clinical guidelines
- Oversee day-to-day clinical pharmacy operations, ensuring clients' objectives and service-level deliverables are consistently met
- Develop and revise departmental processes, policies, and procedures to improve efficiency and compliance with industry standards
- Provide training and ongoing communication to pharmacy staff, ensuring adherence to best practices and operational goals
- Monitor and analyze trends in clinical programs, reporting actionable insights to leadership and implementing process improvements
- Manage the recruitment, training, coaching, and performance evaluation of pharmacy team members, fostering a culture of excellence
Pharmacist Consultant
IngenioRx - CPCC
08.2019 - 04.2021
- Conducted Comprehensive Medication Reviews (CMRs) for members, assessing allergies, drug interactions, cost savings, and disease state appropriateness
- Addressed medication non-adherence barriers, offering solutions to improve member health outcomes
- Supported team efforts to achieve high STAR ratings, resulting in enhanced member care and quality of life
- Collaborated with providers to close gaps in care for CMS-required disease states
Pharmacy Manager
Walmart Pharmacy
12.2013 - 08.2019
- Acted as a clinical resource for staff pharmacists, providing guidance on inpatient and retrospective DURs, dosage conversions, and therapeutic interventions
- Developed and managed clinical quality outreach programs aligned with HEDIS and CMS goals
- Drove OTC sales by researching and addressing community needs, while promoting pharmacy services such as immunizations and medication therapy management
- Worked closely with physicians to ensure appropriate therapies, reviewing medications when therapies did not meet national standards
Education
Doctor of Pharmacy - Pharmacy
South University
Savannah, GA06-2011
MBA - Finance
Keller Graduate School of Managerment
Atlanta, GA06-2007
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA05-2005
Skills
- Pharmaceutical Care Management
- Medication Therapy Management (MTM)
- HEDIS & STAR Ratings Improvement
- Team Leadership & Training
- Project Management
- Call Center Management
- Quality & Compliance Audits
- Clinical Outreach Programs
- Process Improvement (Lean Six Sigma Yellow Belt)
- Pain Management (APHA Certificate)
- Medication Adherence Strategies
- Provider & Member Communication
- Pharmacy operations management
- Drug safety
- Medicare and medicaid process
- Patient safety
- Medication therapy management
- URAC
Certification
- Georgia Licensed Pharmacist
- APHA Pain Management Certificate
- Lean Six Sigma Yellow Belt
- Power Pak Medication Therapy Management Certificate
Timeline
Clinical Operations Pharmacy Manager
CarelonRx (formerly IngenioRx), Elevance Health
04.2021 - Current
Pharmacist Consultant
IngenioRx - CPCC
08.2019 - 04.2021
Pharmacy Manager
Walmart Pharmacy
12.2013 - 08.2019
Doctor of Pharmacy - Pharmacy
South University
MBA - Finance
Keller Graduate School of Managerment
Bachelor of Science - Biology
Clark Atlanta University
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