Sharia Nedd
Brooklyn,New York
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working efficiently unsupervised and quickly mastering new skills. Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
12
12
years of professional experience
Work History
Caseworker
NYC Department of Homeless Services
09.2023 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, and determined eligibility for services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
City Carrier Assistant
United States Postal Service
12.2020 - 09.2023
- Collect outgoing mail from specified letter boxes throughout the route
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
- Plan and case mail in sequence of delivery for designated route
- Utilize portable scanners to mark items delivered to residences and businesses, keeping records current and accurate
- Directly interact with customers to deliver mail, parcels, and ordered goods
Consumer Directed Personal Assistant
Americare
09.2020 - 11.2020
- Performed housekeeping duties
- Transported and accompanied client to locations outside the home
- Planned, shopped for and/or prepared nutritious meals
- Provided client with communication assistance, typing correspondence or obtained information for client
Preventive Case Planner
Lower Eastside Family Union
03.2020 - 10.2020
- Drafted case plans and case notes in PROMIS and Connections to document clients' goals and progress of treatment plans
- Referred clients to other specialists, institutions, or support services as necessary
- Provided counseling and case management services for clients, including assessment, and crisis intervention
- Completed home welfare checks to align with state and program guidelines
- Interviewed families and individuals to assess needs and provide informational resources
- Built solid and trusting rapport with children and families, fostered trust and communication to meet case needs.
Substitute Teacher
NYC Department of Education
04.2018 - 06.2019
- Followed classroom Instructional plans left by the Teacher to continue student education and reinforce core concepts
- Upheld a safe, orderly environment by enforcing rules for behavior and procedures to maintain order among the students
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Organized, and cleaned teaching areas after daily use to maintain high standards for returning teachers or other Substitutes
- Created classroom environment conducive to learning and appropriate to student maturity and interests
Occupancy Clerk
Fordham Bedford Housing Corporation
08.2012 - 04.2018
- Accepted and processed residents' rent payments via checks and money orders, checked for validity
- Acknowledged and resolved resident work orders and other complaints
- Effectively communicated with other employees and management to ensure complete care of customers
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Conducted face to face interviews with residents for apartment recertification and conducted annual inspections
Education
Bachelor of Arts: Psychology -
CUNY Lehman College
Bronx, New York05.2014
Skills
- Strong problem solver
- Filing and Data archiving
- Collaborator
- Professional and mature
- Administrative support
- Excellent Multitasking Abilities
- Effective Communication
- Clean Driving Record
- Case information confidentiality
- Client Advocacy
- Issue identification and resolution
- Active Listening
Timeline
Caseworker
NYC Department of Homeless Services
09.2023 - Current
City Carrier Assistant
United States Postal Service
12.2020 - 09.2023
Consumer Directed Personal Assistant
Americare
09.2020 - 11.2020
Preventive Case Planner
Lower Eastside Family Union
03.2020 - 10.2020
Substitute Teacher
NYC Department of Education
04.2018 - 06.2019
Occupancy Clerk
Fordham Bedford Housing Corporation
08.2012 - 04.2018
Bachelor of Arts: Psychology -
CUNY Lehman College
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