Shariany Soto
Salem,MA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
3
3
years of professional experience
Work History
Head Coordinator
LEAP for Education
Salem, MA
09.2023 - 09.2024
- Responsible for overseeing the daily operations of a recreational facility designed specifically for teenagers
- Plan and implement programs and activities aimed at engaging and empowering young people, while creating a safe and welcoming environment, and manage a team of staff and volunteers to ensure the center runs smoothly
- Develop and implement engaging programs and activities for teenagers that promote socialization, skill development, and personal growth
- Supervise and train staff and volunteers to ensure they are providing a safe and supportive environment for teenagers
- Collaborate with community partners, schools, and local organizations to expand resources and opportunities for teenagers at the center
Financial Case Manager
Metro Housing
Boston, MA
01.2023 - 08.2023
- Part of the homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD) in processing applications for assistance with rent arrears, utility arrears, and/or moving costs
- Complete and maintain client application files by reviewing submitted applications for assistance; collecting additional required documentation from clients, property owners, and advocates; and maintaining a steady rolling caseload of program participants;
- Accept referrals for financial assistance and/or housing counseling from advocates from external partner organizations and internal Metro Housing Boston staff, and keep those parties updated via e-mail or phone regarding work with their clients
- Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools, including the Case Management System and other software platforms as required by our funder or the organization
Human Services Assistant
Department of Transitional Assistance
Salem, MA
06.2022 - 09.2022
- Assisted applicants and clients in completing and/or obtaining necessary verifications for eligibility determination using the Massachusetts DTA database
- Followed the Massachusetts Executive Office of Health and Human Services policy updates
- Conveyed information and explained actions to clients with varying expectations, needs, cultures, and languages
- Utilized Department systems and equipment and aided and support Benefits Eligibility and Referral Social Workers
- Exchanged information with internal and external contacts per existing department policies
- Performed other duties as assigned
Case Specialist
Suffolk Probate & Family Court
Boston, MA
09.2021 - 05.2022
- Initiated and followed up on cases using the Massachusetts government database
- Triaged incoming calls and parties accordingly and effectively to achieve optimal customer service
- Followed the Massachusetts Trial Court codes and policies
- Collected, reviewed and adhered to processing dockets, filings and documentation appropriately and accurately
- Provided service to the public and parties having business in the Trial Court or Clerk office setting
- Sent out notices, judgments and changes of any kind to various parties and attorneys
- Received, date stamped, sorted, updated and distributed incoming mail
Education
Bachelor’s - Business Management
Salem State University
05.2024
Associate of Arts - Liberal Arts
Bunker Hill Community College
Charlestown, MA05-2021
Skills
- Fluent in Spanish
- Professional, dependable, skilled, quick-learning, and adaptable individual
- Knowledgeable in HIPAA, OSHA, and OBRA regulations
- Skilled in managing confidential documents using organizational methods
- Proficient in team building, supervision, decision-making, and problem-solving
- Maintain professionalism during conflicts and high work volumes
- Effective in working with individuals from diverse backgrounds and with special needs
- Possess a positive "can-do" attitude
- Well-versed in screening and directing20 referrals or calls to appropriate personnel
- Proficient in Microsoft Office Suite
- Able to communicate efficiently and effectively with team members and colleagues
- Impeccable verbal and communication skills
- Capable of scheduling, establishing routines, and providing information to clients and their families
- Program development
- Community collaboration
- Training and supervision
- Workflow management
Timeline
Head Coordinator
LEAP for Education
09.2023 - 09.2024
Financial Case Manager
Metro Housing
01.2023 - 08.2023
Human Services Assistant
Department of Transitional Assistance
06.2022 - 09.2022
Case Specialist
Suffolk Probate & Family Court
09.2021 - 05.2022
Bachelor’s - Business Management
Salem State University
Associate of Arts - Liberal Arts
Bunker Hill Community College