Paula Montana
The Colony,TX
Summary
Dynamic hospitality professional with extensive management experience at Lamberti's Ristorante & Wine Bar. Proven track record in training staff and enhancing guest relations, ensuring exceptional dining experiences. Bilingual and skilled in inventory management, I excel at building relationships and driving sales through effective communication and upselling techniques.
Overview
14
14
years of professional experience
Work History
Head Server/Bartender
Lamberti's Ristorante & Wine Bar
Las Colinas, TX
10.2018 - Current
- Server captain in charge of new servers' training.
- Develop strong relationships with guests by demonstrating a willingness to ensure an exceptional dining experience.
- Share knowledge of the food and wine menu based on guests' tastes and interests.
- In charge of banquets for over 25 guests, with a la carte or set menu.
- Creating and welcoming a positive environment for guests.
Manager
Taverna Legacy West
Plano, TX
04.2022 - 07.2024
- Open/close restaurant.
- In charge of FOH schedules.
- Inventory
- End-of-the-month paperwork.
- Payroll
- Wine and liquor orders.
- Floor planning.
- Hiring new people to our team.
- Responding to emails.
- Checking tables during their dine-in experience.
- Cash handling.
- Building a relationship with the guest.
- Open table knowledge.
- Check labor from BOH, and FOH.
- Make cuts accordingly to business
- Send reports every night to corporate
- Processing and uploading invoices
- Uploading schedules to paycor
- Knowledgeable with squirrel POS system
Host Manager
Lambeau's America Kitchen & Tabs
Flower Mound, TX
08.2021 - 04.2022
- In charge of host and servers schedules
- Floor plan planning
- Run the floor
- Handle complains
- Touching tables
- Making cuts accordingly to business
- Managers Opening and closing duties
- Entering numbers for the day
- Send reports to owner
- Handle liquor, wine, and beer orders
- Build relationships with guest
- In charge of cash draw handling
- Coming up with Lunch and Dinner specials
- Charged of posting on social media
- Closing and opening restaurant
Sidecar Bar Manager
Ferrari's Italian Villa
Grapevine, TX
09.2011 - 08.2021
- Manager of Casual side of a Fine dining restaurant
- Assist with all front of the house inventory of liquor, beer, and wine to maintain proper PAR levels and order supplies
- Dealing with liquor and wine representatives
- Drink Menu planning
- Recruiting, training and motivating staff
- Enforcing health and safety rules
- Keeping liquor cost under 28%
- Incentivize staff to hit target monthly goals
- Handled guest complains and concerns to establish and maintain supportive relations with guest
- In charge of cash draw handling
Education
Associates Degree - Fine Arts
Northlake College
03.2025
High School -
Irving High School
Irving01.2009
Skills
- Excellent communication skills
- Management experience
- Bilingual
- Enthusiast
- Self-motivated
- Team player
- Food Handler Certified
- TABC certified
- Word
- PowerPoint
- Excel
- Outlook
- Publisher
- Posi
- Waiter's pad
- Aloha
- Fluent in English
- Fluent in Spanish
- Multitasker
- Time management
- Strong customer relations
- Relationship building
- Problem solving
- Complaint resolution
- Event planning
- Inventory management
- Employee training
- Customer service
- Cash handling
- Menu development
- Team building
- Guest relations management
- Team management
- Food safety compliance
- Kitchen staff coordination
- Safe food handling
- Guest relations
- Fine-dining expertise
- Banquet service
- Tableside service
- Check payment processing
- Table setting arrangements
- Upselling techniques
- Buffet setup and takedown
- Service recovery
- Front-of-house display creation
- Increasing sales
- Efficient scheduling
- Serving food and beverages
References
Available upon request
Timeline
Manager
Taverna Legacy West
04.2022 - 07.2024
Host Manager
Lambeau's America Kitchen & Tabs
08.2021 - 04.2022
Head Server/Bartender
Lamberti's Ristorante & Wine Bar
10.2018 - Current
Sidecar Bar Manager
Ferrari's Italian Villa
09.2011 - 08.2021
Associates Degree - Fine Arts
Northlake College
High School -
Irving High School
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