Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Bex Bridges

Cypress,TX

Overview

3
3
years of professional experience

Work History

Head Server/Bartender

Vigilante Gastropub & Gaming
Houston, TX
06.2023 - 12.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Developed training materials for new employees on restaurant policies, procedures, and standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Client Experience Manager

Business For Unicorns, LLC
New York, NY (Remote)
09.2022 - 03.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Organized client contracts, records and reports to strengthen traceability.

Outbound Sales Development Representative

Brightwheel
Houston, TX
02.2022 - 08.2022
  • Identified qualified sales opportunities for key products and relayed pertinent details to sales team for follow-through.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Worked well with automatic computer dialing, Outreach, and SalesForce to manage daily call loads.

Education

Bachelor of Arts - Theatre Production

University of Houston
Houston, TX
05.2021

Skills

  • Administration and Reporting
  • Client Relations and Retention
  • Time, Budget, Workflow and Calendar Management
  • Multitasking and Prioritization
  • Hospitality and Accommodation
  • Active listening and Adaptability
  • Excellent communication and Empathy
  • Cold Calling and Script Management
  • Persuasive negotiation and Customer Engagement
  • Customer Follow-up and Needs Assessment
  • Salesforce, Outreach, Chilipiper, Gong
  • Stripe, Wise, Account Authorizations and Invoicing

Accomplishments

NASA HUNCH Team Member - Worked on the first US-made sleeping bags for astronauts

References

References available upon request.

Timeline

Head Server/Bartender

Vigilante Gastropub & Gaming
06.2023 - 12.2024

Client Experience Manager

Business For Unicorns, LLC
09.2022 - 03.2023

Outbound Sales Development Representative

Brightwheel
02.2022 - 08.2022

Bachelor of Arts - Theatre Production

University of Houston

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Bex Bridges