Summary
Overview
Work History
Education
Skills
Timeline
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Deandra Spencer

Orwell ,VT

Summary

Experienced Head Server/Bartender at Mister Up's, renowned for enhancing dining experiences through successful upselling and promoting specials, leading to substantial revenue increase. Proficient in staff training and motivation, adept at multitasking, with excellent verbal communication abilities. Exhibited outstanding guest relations skills, consistently ensuring customer satisfaction by promptly resolving complaints.

Overview

24
24
years of professional experience

Work History

Head Server/Bartender

Mister Up’s
05.2001 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.

Education

High School Diploma -

Middlebury Union High School
Middlebury, VT
06.1997

Skills

  • Multitasking skills
  • Cash handling
  • Strong Verbal Communication
  • Training employees
  • Team management
  • Guest relations
  • Task delegation
  • Staff training
  • Staff motivation

Timeline

Head Server/Bartender

Mister Up’s
05.2001 - Current

High School Diploma -

Middlebury Union High School

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Deandra Spencer