Amaris Figueroa
Boca Raton
Summary
Personable and reliable hospitality professional prepared for role with comprehensive understanding of dining service management and guest relations. Adept at fostering team collaboration and adapting to dynamic shifts in service needs. Known for strong problem-solving abilities and effective communication skills, consistently ensuring outstanding service and exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Head Server/Bartender
Opus Steakhouse
05.2021 - 11.2024
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Server and Bartender
IMC Restaurant & Bar
05.2019 - 05.2021
- Assisted manager in nightly closing procedures
- Deliver exceptional, friendly service
- Train new servers on expectations and procedures
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Server and Hostess
Black & Blue Seafood Chophouse
04.2016 - 08.2018
- Coordinate with front-of-house and back-of-house teams to maximize efficiency
- Deliver exceptional, friendly service
- Answer guest inquiries and resolve issues smoothly
- Greet all customers at walk-in
Education
Biology -
Lynn University
Boca Raton, FloridaCertificate of Technical Studies - Certified Patient Care Technician
L.I School of Healthcare Services
Deer Park, NY03-2022
Skills
- Customer service
- Exceptional communication
- Sales
- Trilingual
- Banquet coordination
- Multitasking skills
- Training employees
- Cash handling
- Menu memorization
- Order accuracy
Timeline
Head Server/Bartender
Opus Steakhouse
05.2021 - 11.2024
Server and Bartender
IMC Restaurant & Bar
05.2019 - 05.2021
Server and Hostess
Black & Blue Seafood Chophouse
04.2016 - 08.2018
Biology -
Lynn University
Certificate of Technical Studies - Certified Patient Care Technician
L.I School of Healthcare Services
Similar Profiles
Callie KingCallie King
Bar Tender and Hostess at Opus Prime SteakhouseBar Tender and Hostess at Opus Prime Steakhouse
Sohel ChowdhurySohel Chowdhury
Server at Opus Bistro & SteakhouseServer at Opus Bistro & Steakhouse
Paul HuddlestonPaul Huddleston
Line-cook at Opus 9 SteakhouseLine-cook at Opus 9 Steakhouse
Laine DauitoLaine Dauito
Personal Assistant at Tyler HopkinsPersonal Assistant at Tyler Hopkins
Jacob VeitJacob Veit
Customer Care Advocate at The Rx AdvocatesCustomer Care Advocate at The Rx Advocates