Gicela Raygoza

Hostess

• Greet incoming guests, escort them to the assigned dining area, and present the menus.
• Verified reservations and wait times with customers.
• Respond appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
• Answer phone calls to schedule reservations, take catering, and to-go orders.
• Train new employees.

Waitress

• Provide excellent customer service by addressing any complaints or concerns.
• Explain menu options to guests, offer suggestions, and take orders for food and beverages.
• Serve alcoholic beverages responsibly in accordance with state laws.
• Processed payments accurately using cash registers or POS systems.

Shift Coordinator.

• Monitor inventory levels, and place orders when necessary to maintain stock levels.
• Explain the goals and expectations required of trainees.
• Sometimes, run the floor.