Jenna Ravenwolf
Somerville,NJ
Summary
Upbeat worker offering experience in fast-paced bar and restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bartender position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Head Hostess & Waitress
La Strada Cafe
Neshanic Station, NJ
12.2021 - 04.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Bartender
Cookies Lounge
Howard Beach, NY
04.2016 - 08.2019
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barback
Cookies Lounge
Howard Beach, NY
10.2015 - 04.2016
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Greeted customers and provided friendly, knowledgeable service.
Education
Certificate - Alcohol Training Awarness Program
360training.com, Inc. Dba TIPS
Albany, NY04.2025
Certificate - Bartending & Mixology
NY Bartending
New York, NY04.2025
High School Diploma - Business Management
General Douglas MacArthur HS
Levittown, NY06.2008
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Safe food handling
- Greeting and seating
- Restaurant software proficiency
- Interactive communication skills
- Detail-oriented
- Effective multitasking
- Greeting guests
- Cleaning and sanitation
- Point of sale systems
- Positive and professional
- Team player
- Flexible and adaptable
Timeline
Head Hostess & Waitress
La Strada Cafe
12.2021 - 04.2023
Bartender
Cookies Lounge
04.2016 - 08.2019
Barback
Cookies Lounge
10.2015 - 04.2016
Certificate - Alcohol Training Awarness Program
360training.com, Inc. Dba TIPS
Certificate - Bartending & Mixology
NY Bartending
High School Diploma - Business Management
General Douglas MacArthur HS