VALERIE PEREZ
Fate
Summary
Dynamic Head Hostess with a strong focus on guest service, reservation coordination, and exceptional communication. Proven ability to manage inquiries and enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Hostess/Head Food Runner
Pablos Restaurant and Cantina
Fate, TX
03.2024 - 12.2025
- Managed reservations and seating arrangements to optimize dining flow.
- Trained and supervised new host staff on customer service protocols.
- Coordinated with kitchen and service teams to ensure timely guest service.
- Maintained cleanliness and organization of front-of-house areas.
- Handled guest inquiries and complaints to enhance satisfaction levels.
- Developed efficient waitlist management procedures for peak hours.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Rockwall Highschool
901 Yellow Jacket Ln, Rockwall, TX 7508705-2026
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Safe food handling
Certification
- ServSafe
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Head Hostess/Head Food Runner
Pablos Restaurant and Cantina
03.2024 - 12.2025
High School Diploma -
Rockwall Highschool