SHARICKA BELLOT
Fort Lauderdale,FL
Summary
Dynamic professional with extensive experience at Superior Aircraft Services, recognized for leading a team that enhanced customer satisfaction by 20%. Trilingual and proficient in conflict resolution, excels in delivering effective training programs while managing multiple priorities to ensure efficient service delivery and a positive passenger experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Assistant Lead
Superior Aircraft Services
Fort Lauderdale, FL
08.2019 - Current
- Coordinate and supervise a team of 25 passenger assistants, ensuring efficient and timely assistance to over 500 passengers daily.
- Collaborate with team members to gather and analyze feedback from passengers, leading to the implementation of new service enhancements that improved overall customer experience by 20%.
- Develop and deliver training programs for Passenger Assistants, resulting in a 20% increase in customer satisfaction ratings.
Passenger Service Agent
Allegiant Airlines
Fort Lauderdale, FL
11.2019 - 07.2022
- Assisted passengers with individual needs, ensuring a satisfactory experience for each customer.
- Managed an average of 100 ticketing and reservation inquiries per day, achieving an 80% first-call resolution rate and reducing call escalations by 25% through effective problem-solving and communication skills.
- Assisted passengers with digital self-check-in system, resulting in a 30% increase in check-in efficiency and reducing staffing needs by 20%.
Customer Service Representative
Centrek Transportation
Margate, FL
10.2020 - 12.2021
- Coordinated daily medical transportation schedules for a fleet of 50 vehicles, ensuring on-time delivery for over 100 customer orders per day.
- Resolved customer complaints and issues with a proactive approach, achieving a 20% decrease in escalated complaints.
Passenger Service Agent
Norwegian Airlines
Fort Lauderdale, FL
01.2018 - 08.2019
- Assisted an average of 350 passengers daily with check-in, baggage handling, and boarding procedures, maintaining an average customer satisfaction rating of 95%.
- Processed over 8000 boarding passes weekly, ensuring accurate passenger information and compliance with security regulations, resulting in a 99.5% accuracy rate.
- Diligently inspected and verified over 650 sets of passenger documentation daily, ensuring compliance with regulatory requirements and minimizing travel disruptions.
Front Desk/ Internship
Margate Pediatrics
Margate, FL
12.2017 - 02.2018
- Greeting patients professionally both over the phone and in person.
- Quickly resolving or properly referring questions and concerns.
- Optimizing provider schedules and patient satisfaction with efficient scheduling.
- Comforting patients by anticipating anxieties and effectively answering questions.
- Updating patient records and ensuring availability.
- Enhance hospital's image by direct efforts towards increasing patient satisfaction.
Education
Health & Science - Sonography
Broward College
Pembroke Pines, FL04.2025
Skills
- Customer Service
- Trilingual (English, French, and Haitian Creole)
- Leadership
- Personal Accountability
- Microsoft Office Tools
- Data Entry
- Scheduling
- Oral, Written & Interpersonal Communication
- Office Administration
- Independent & Collaborative Work
- Punctual
- Medical Billing
- Relationship Building
- Workplace Agility
- Conflict Resolution
- Critical Thinking
- De-escalation Techniques
- Computer Literacy
- Growth- Oriented Mindset
- Efficient at Managing Multiple Priorities
- Medical terminology
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- Certified Home Health Aide
- CPR Certified
Timeline
Customer Service Representative
Centrek Transportation
10.2020 - 12.2021
Passenger Service Agent
Allegiant Airlines
11.2019 - 07.2022
Passenger Assistant Lead
Superior Aircraft Services
08.2019 - Current
Passenger Service Agent
Norwegian Airlines
01.2018 - 08.2019
Front Desk/ Internship
Margate Pediatrics
12.2017 - 02.2018
Health & Science - Sonography
Broward College
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