Sharie Dearring
Rochester,NY
Summary
To obtain a position utilizing my education and experience to assist the company in meeting strategic goals, while achieving personal goals. Savvy Migration Specialist proud to take ownership of project integrity and consistency. Reliable provider of steady progress in all data migration and transformation efforts. Trusted to manage and maintain digital information integrity and security through all project phases.
Overview
24
24
years of professional experience
Work History
Migration Specialist
Paychex
12.2017 - Current
- Sets up existing clients (primarily moderately complex and revenue-intensive) on new products per our established procedures so that client’s expectations are met and so they can begin utilizing new services by the date specified in their service agreement
- Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly
- Utilizes web-based collaboration tools to guide the client through the transition process and provides instructions for basic system access and utilization - Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment
- Researches and resolves client issues in a timely manner to optimize client experience and satisfaction
- Creates, executes, and reviews data integrity reports to ensure accuracy of client information
- Completes required documentation to transfer client to ongoing client service team to ensure ongoing support
- Answers questions from ongoing client service team on client-specific issues as necessary
- Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex’ quality service image
- Participates in department projects and initiatives to optimize client satisfaction and retention
- Assists in ENS coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits
- Gains knowledge of other products and procedures while providing assistance related to the migration of existing clients to new products.
Client Service Advisor
Paychex
10.2012 - 12.2017
- Assisting Clients with 401k Plan documents and information - Making sure Clients are meeting deadlines and navigating through our website - Assisting Clients and their Employees With company information - Assisted our Cancelations and Loans and Distributions Department
Customer Service/Technical Support
Verizon Wireless
03.2007 - 09.2012
- Assisted customers with billing information - Assisted customers with account information - Made sure customers devices are functioning correctly - Assisted customers with proper knowledge of devices and services - Assisted customers with setting up and using devices - Gave proper analysis and diagnosis for devices
Operator
Frontier Communications
01.2005 - 03.2007
- Assisted customers with directory information - Placed calls for customers - Gave general info to customers
Customer Service / Electronics
Wal-Mart Super Center
11.2004 - 12.2006
- Assisting customers with proper product knowledge - Cashing out customers - Stocking and maintaining products in electronics
Inbound Sales / Customer Service
The Sutherland Group
08.2002 - 07.2005
- Taking Inbound Sales calls for AT@T Wireless - Assessing the customer’s needs - Providing an excellent customer service experience
Adecco/Chase Bank
02.2002 - 08.2002
- Support Systems - Creating flood Certs - Passing out files to the CSA's and Underwriters - Assigning Files
Shrink Wrap Operator
Hart Marrell
08.2001 - 09.2001
- Operated Shrink Wrap Machine - Produced 250 pieces per hour - Banded Labels together - Glued Seed Bags
Casual Clerk / Mail Handler
United States Post Office
12.2000 - 08.2001
- Sorted and processed mail on machines by zip code - Passed out mail by machine - Broke down mail by zip code - Communicated with deliverers
Education
Associates Degree - Computer Programming
Rochester Business Institute
Rochester, NY04.2002
Skills
- Proficient in
- Word, Excel, PowerPoint, Access, and Publisher
- Active Listening
- Reading Comprehension
- Time Management
- Complex Problem-Solving
- Critical Thinking
- Microsoft PowerPoint
- Windows Operating System
- Microsoft Word
- Social Perceptiveness
- Learning Strategies
Timeline
Migration Specialist
Paychex
12.2017 - Current
Client Service Advisor
Paychex
10.2012 - 12.2017
Customer Service/Technical Support
Verizon Wireless
03.2007 - 09.2012
Operator
Frontier Communications
01.2005 - 03.2007
Customer Service / Electronics
Wal-Mart Super Center
11.2004 - 12.2006
Inbound Sales / Customer Service
The Sutherland Group
08.2002 - 07.2005
Adecco/Chase Bank
02.2002 - 08.2002
Shrink Wrap Operator
Hart Marrell
08.2001 - 09.2001
Casual Clerk / Mail Handler
United States Post Office
12.2000 - 08.2001
Associates Degree - Computer Programming
Rochester Business Institute
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