Shariel Vazquez Medina
Salisbury,MD
Summary
Enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
State Farm
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Delivery Driver
Majik Rent To Own
08.2021 - 11.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated light trucks to deliver loads as far as 40 miles from home location
Maintenance Worker
Oak View Estate Apartment
02.2021 - 07.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Packing Operator
URBN
05.2020 - 01.2021
- Maintained clean, tidy and safe working environment in packing area.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Kept production lines running smoothly and efficiently at all times.
- Performed regular maintenance and cleaning of packing machinery.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
Education
No Degree - 0440 Customer Representative License
Florida Department Of Financial Services
Davie, FL11.2022
High School Diploma -
Conestoga Valley High School
Lancaster, PA06.2019
Skills
- Fuel Logs
- Clerical Support
- Station Preparation
- Safety Regulations
- Customer Service and Assistance
- Speaking Clearly
- Closing Sales
- Complex Problem-Solving
- Spanish Speaking
- Guest Services
- Reading Comprehension
- Stock Replenishment
Certification
- Resident Insurance License Number: W927234
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
State Farm
10.2022 - 01.2023
Delivery Driver
Majik Rent To Own
08.2021 - 11.2021
Maintenance Worker
Oak View Estate Apartment
02.2021 - 07.2021
Packing Operator
URBN
05.2020 - 01.2021
No Degree - 0440 Customer Representative License
Florida Department Of Financial Services
High School Diploma -
Conestoga Valley High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Rachelle PierreRachelle Pierre
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts