Sharien Williams
Harvest,AL
Summary
Detail-oriented claims administrator with proven skills in claims processing, auditing, and customer communication. Committed to enhancing operational efficiency and ensuring compliance with industry regulations.
Detail-oriented Claims Administrator skilled in claims processing, customer communication, and HR policies. Proven ability to enhance operational efficiencies and ensure compliance with industry regulations.
Overview
16
16
years of professional experience
Work History
Claims Administrator
Lg Electronics Usa
Huntsville, AL
07.2023 - 03.2026
- Processed claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed documentation for accuracy, identifying discrepancies to minimize errors in claim processing.
- Collaborated with cross-functional teams to resolve complex claims issues and enhance customer satisfaction.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Monitored claim status updates, providing timely communication to stakeholders regarding progress and resolutions.
- Analyzed data trends in claims processing to identify areas for operational enhancements and cost savings.
Group Leader
Polaris Industries
Huntsville, AL
03.2023 - 06.2023
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Coordinated workflow among team members to optimize efficiency and minimize downtime.
- Trained new staff on equipment operation and safety protocols, enhancing team performance.
- Analyzed production metrics to identify areas for process improvement and implement solutions.
- Trained staff on quality standards and best practices for operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve product quality.
- Implemented employee engagement strategies during onboarding to foster a positive initial experience for new staff.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Forklift Operator
Polaris Industries
Huntsville, AL
07.2020 - 03.2023
- Operated forklifts to transport materials efficiently across warehouse floor.
- Inspected equipment daily to ensure safety and operational readiness.
- Loaded and unloaded products, maintaining accurate inventory levels.
- Trained new operators on safety protocols and equipment handling procedures.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Machine Operator
Polaris Industries
Huntsville, AL
03.2020 - 06.2020
- Operated and maintained production machinery to ensure optimal performance and quality standards.
- Monitored equipment operations, identifying and resolving issues to minimize downtime.
- Conducted routine inspections and maintenance of machinery to uphold safety protocols.
- Collaborated with team members to streamline workflows and enhance productivity on the production line.
- Maintained accurate records of machine performance, repairs, and maintenance activities for compliance purposes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
HR Assistant
Lg Electronics Usa
Huntsville, AL
02.2016 - 02.2020
- Coordinated recruitment processes, including scheduling interviews and managing candidate communications.
- Managed employee onboarding procedures, ensuring compliance with company policies and regulations.
- Assisted in maintaining HR databases, accurately updating employee records and information.
- Facilitated training sessions for new hires, promoting company culture and operational standards.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Assistant Manager
Rent A Center
Huntsville, AL
01.2014 - 11.2015
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service excellence and product knowledge.
- Developed and implemented inventory management strategies to minimize stock discrepancies.
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Processed and recorded high volumes of invoices accurately to ensure timely payments.
- Managed customer accounts, resolving discrepancies and facilitating communication for prompt resolution.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Implemented improvements in invoice processing workflows, enhancing overall efficiency.
Forklift Operator
Cinram
Huntsville, AL
09.2011 - 12.2013
- Operated forklifts safely in high-traffic warehouse environments adhering to safety protocols.
- Conducted routine inspections and maintenance on forklift equipment to ensure optimal performance.
- Improved warehouse efficiency by expertly operating forklifts and pallet jacks to transport materials.
- Assisted in conducting routine inventory audits, ensuring accurate stock counts and identifying discrepancies for prompt resolution.
- Contributed to a clean work environment by performing regular housekeeping duties such as sweeping floors and removing debris.
Quality Inspector
Steelcase
Athens, AL
06.2010 - 07.2011
- Inspected finished products for quality compliance, ensuring adherence to industry standards.
- Conducted detailed assessments using precision measuring tools and equipment.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and maintained inspection documentation, enhancing traceability of quality processes.
Education
High School Diploma -
Athens High School
Athens, AL05-2010
Skills
- Claims auditing
- Customer communication
- Claims processing
- Microsoft office
- HR policies
- Recruitment
- Forklift operator certification
- Machinery operation
Timeline
Claims Administrator
Lg Electronics Usa
07.2023 - 03.2026
Group Leader
Polaris Industries
03.2023 - 06.2023
Forklift Operator
Polaris Industries
07.2020 - 03.2023
Machine Operator
Polaris Industries
03.2020 - 06.2020
HR Assistant
Lg Electronics Usa
02.2016 - 02.2020
Assistant Manager
Rent A Center
01.2014 - 11.2015
Forklift Operator
Cinram
09.2011 - 12.2013
Quality Inspector
Steelcase
06.2010 - 07.2011
High School Diploma -
Athens High School