Sharifullah Sharifi
All in All Locksmith
Berkeley,CA
4
Languages
16
years of professional experience
Experienced operations manager with a strong record in team leadership, process improvement, customer service, and inventory control. Skilled at streamlining workflows, training staff, and keeping complex service operations running efficiently.
Work History
Operations Manager
4 Years 2 Months- Coordinated daily dispatch, scheduling, and technician routing for emergency locksmith service calls.
- Managed inventory for locks, keys, hardware, and replacement parts across service vehicles.
- Reviewed job tickets, estimates, and invoices for accuracy before customer delivery.
- Streamlined service workflows to improve response time and technician productivity.
- Supervised customer intake, call handling, and follow-up for residential and commercial requests.
- Trained technicians on lock installation, rekeying, and service documentation standards.
- Monitored order fulfillment and vendor coordination for special hardware requests.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
Deputy Operations Manager
3 Years 11 Months- Coordinated daily security operations, aligning staffing, coverage, and site readiness with client requirements.
- Supervised guards, reinforced post orders, and addressed performance issues to maintain consistent service delivery.
- Reviewed incident reports, escalated critical events, and ensured accurate documentation for management follow-up.
- Scheduled shift assignments, balanced manpower needs, and supported continuous coverage across multiple locations.
- Trained new officers on patrol procedures, access control, and emergency response expectations.
- Monitored compliance with site rules, safety protocols, and security procedures to reduce operational gaps.
- Liaised with clients and site contacts to resolve concerns and maintain strong working relationships.
- Improved operational workflows by streamlining handovers, reporting, and supervisor communication processes.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Mentored junior team members to foster professional growth and development, strengthening overall team capabilities.
- Supported continuous improvement initiatives by identifying inefficiencies within existing processes and recommending solutions.
- Directed inventory management efforts, ensuring optimal levels were maintained while minimizing costs associated with excess stock or shortages.
- Oversaw vendor relationships and negotiated contracts that yielded significant cost savings for the organization without sacrificing quality or service levels.
South Regional Admin Coordinator
2 Years- Coordinated cross-functional program activities, aligning deliverables with WHO priorities and partner requirements.
- Facilitated stakeholder meetings, prepared briefs, and tracked action items to support timely decisions.
- Managed correspondence, records, and documentation in compliance with organizational procedures and confidentiality standards.
- Monitored workplans and follow-up tasks, ensuring accurate progress reporting across teams.
- Liaised with internal units and external partners to resolve issues and maintain consistent communication.
- Drafted reports, summaries, and presentation materials for leadership review and program updates.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Support Manager
4 Years 7 Months- Monitored workflow queues, balancing workload to improve response efficiency.
- Documented procedures and case notes, supporting consistent team handoffs.
- Collaborated with cross-functional teams to address recurring support issues.
- Adapted quickly to changing priorities, maintaining accuracy under pressure.
- Managed daily operations to ensure smooth functioning of the support department.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Organized and led training sessions to keep team updated on new technologies and support protocols.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
Education
BBA - Management
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Management
Project management
Operations oversight
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
Customer relationship management
MS office
Maintaining compliance
Goal setting
Interpersonal communication
Client relationships
Inventory control
Workflow optimization
Strategic planning
Project management abilities
Project leadership
Process improvement
Schedule management
Regulatory compliance
Continuous improvements
Process improvements
Logistics management
Invoice processing
Business administration
Risk management
Process improvement strategies
Document control
Languages
English
Professional Working
Hindi
Professional Working
Urdu
Professional Working
Persian
Professional Working
Timeline
Operations Manager
All in All Locksmith
12.2021 - 02.2026Read More
Deputy Operations Manager
Secure Guards Security Services
06.2017 - 05.2021Read More
South Regional Admin Coordinator
WHO UNITED NATIONS
12.2014 - 12.2016Read More
Support Manager
Emirates Mine Clearing Project Afghanistan (EMCPA)
01.2010 - 08.2014Read More
KARDAN UNIVERSITY
BBA from Management
Read More