SHARI L MILLS
Louisville,Kentucky
Summary
I have been an MT for 35 years that has a lot of customer service skills, quality assurance, auditing, editing. I also was the assistant to the head of quality assurance at Albertson's Corporate. Excellent customer service skills are a must in both arenas.
Overview
42
42
years of professional experience
Work History
Manager
Connie Wood/Joann Grano
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Joann Grano
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Medical transcriptionist/editor
Softscript, Inc
El Segundo, CA
05.2003 - 07.2018
- Duties included transcription and editing of all specialties
- Consultation transcriptionist to build transcription client
- Editing
- Podiatry, dermatology, gastroenterology, geriatrics, occupational therapy, oncology, ophthalmology, endocrinology, otolaryngology, pathology, plastic surgery, rheumatology, general surgery, urology, hematology, allergy, vascular surgery, family medicine, internal medicine, psychiatry, cardiology, orthopedics, physical therapy, pulmonary, bariatric surgery, ear, nose and throat, laboratory medicine, nephrology, neurology, pain management and obstetrical gynecology.
Medical transcriptionist/lead transcriptionist
Edix Corporation
St. Petersburg, Florida
01.2001 - 05.2003
- Duties included transcription and editing of all specialties
- Editing
- Lead transcriptionist
- Duties included supervising and assisting other MTs/editors with their skillsets and any other questions/problems
- Specialties include: Podiatry, dermatology, gastroenterology, geriatrics, occupational therapy, oncology, ophthalmology, endocrinology, otolaryngology, pathology, plastic surgery, rheumatology, general surgery, urology, hematology, allergy, vascular surgery, family medicine, internal medicine, psychiatry, cardiology, orthopedics, physical therapy, pulmonary, bariatric surgery, ear, nose and throat, laboratory medicine, nephrology, neurology, pain management and obstetrical gynecology.
Medical transcriptionist
Medware, Inc
Winter Springs, Florida
01.2000 - 04.2003
- Transcribing all specialties
- Specialties include: Podiatry, dermatology, gastroenterology, geriatrics, occupational therapy, oncology, ophthalmology, endocrinology, otolaryngology, pathology, plastic surgery, rheumatology, general surgery, urology, hematology, allergy, vascular surgery, family medicine, internal medicine, psychiatry, cardiology, orthopedics, physical therapy, pulmonary, bariatric surgery, ear, nose and throat, laboratory medicine, nephrology, neurology, pain management and obstetrical gynecology
- In my many years of transcription I have also freelanced doing: Court transcription
- Court reporting shorthand
- Legal transcription
- Manuscript transcription
- Script transcription
- College note transcription
- Essay and poetry transcription
- Closed caption transcription.
SELF EMPLOYED MT AND CUSTOMER SERVICE
Myself
LOUISVILLE, United States
01.1998 - 01.2019
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Arts - Business
University of California, Santa Barbara
Santa Barbara, CASkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
Timeline
Medical transcriptionist/editor
Softscript, Inc
05.2003 - 07.2018
Medical transcriptionist/lead transcriptionist
Edix Corporation
01.2001 - 05.2003
Medical transcriptionist
Medware, Inc
01.2000 - 04.2003
SELF EMPLOYED MT AND CUSTOMER SERVICE
Myself
01.1998 - 01.2019
Manager
Connie Wood/Joann Grano
Manager
Joann Grano
Bachelor of Arts - Business
University of California, Santa Barbara